We are looking for a Support Operator (Tier 1) to interact with our clients from Global Markets.

Working on our team as a Support Operator position involves:

•    working with support cases (chats, emails, and phone calls);
•    handling the knowledge base;
•    working on the Problem Management process. 

Candidate Expectations:

•    excellent customer service and interpersonal skills;
•    experience in user support and a comprehensive understanding of HelpDesk (ServiceDesk) operations;
•    exceptional proficiency in both verbal and written communication; 
•    knowledge of office software, email clients, and web browsers;
•    preferred understanding of PC architecture and networks;
•    desirable foundational knowledge of databases (DBMS). 
•    English level — Upper-intermediate or higher.

What you should expect from us:  

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

If you are interested, please submit your CV at recruiter@creatio.com or apply online.