How Health e(fx) leverages Creatio to accelerate sales

Anonymous

Health e(fx) is the largest ACA solution provider, boasting 10.5 million client members and a 97% client retention. Health e(fx), the only SaaS-based compliance and reporting solution on the market for administrators, simplifies and supports strategic decisions around healthcare compliance, reporting, benefits, and workforce management.

Health e(fx) was seeking to align and build consistent and efficient processes through the client life cycle – from initial sales efforts, through onboarding, implementation and ongoing support to centralize their data.

“We believe data should be at the heart of strategic decision making. This is why we transform complex data into accurate, easy to understand information, so employers can make informed decisions around healthcare benefits and workforce management.” Abby Martin, Director, Process & Quality Management.

Teaming with Creatio, a global business software company leading in the space of business process automation and CRM, Health e(fx) has adopted a unified platform that accelerates sales and customer service while providing full data integrity and seamless customer journey oversight.

The key highlights of the project functionality include:

  • Increase customer satisfaction thanks to seamless alignment;
  • How operating costs were reduced by 30% and;
  • How Health e(fx) increased amount of contract renewals by 17%.

“At Health e(fx), from a software perspective, we haven’t had an end to end solution, we’ve had very siloed applications. So what we wanted was a full client view into our applications.” - Abby Martin, Director, Process & Quality Management

 

Read the case study to learn more about Health e(fx)’s success with Creatio:

READ THE CASE STUDY

form wrapper
Subscribe
to our Blog

By submitting this form, you confirm that you agree to the storing and processing of your personal data by Creatio as described in the Privacy Policy.

Privacy Settings
We use third-party website tracking technologies to provide and continually improve our services, and to display advertisements according to users' interests. You can accept and reject individual cookie types and revoke your consent for the future at any time under "Settings".
We use third-party website tracking technologies to provide and continually improve our services, and to display advertisements according to users’ interests.
Essential
Always active
on off
These cookies are required to enable core functions of the website such as security, authorization, currency preferences etc.
Marketing
on off
These cookies are used to provide communications services and relevant to your interests ads.
Analytics
on off
These cookies enable us to analyze the use of the website in order to measure and improve performance. The cookies collect information in a way that does not directly identify anyone.