Creatio and Rapid Phone Center Join Forces to Help Companies Enhance Customer Satisfaction and Retention
Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, today announced its partnership with Rapid Phone Center, a US-based call center that provides affordable, omnichannel, high-quality, 24/7 multilingual inbound and outbound global customer support. With this new partnership, the call center can provide a seamless and integrated solution for customer service and communication across multiple channels and platforms.
Rapid Phone Center, renowned for its global concierge-level support services, has assisted numerous clients, including some major brands, in successfully transitioning to an e-commerce model. Rapid Phone Center offers professional and experienced call center agents who can handle inbound and outbound calls, chat, email, and social media interactions. The company can integrate its call center system with Creatio, which allows customers to access and update customer data in real-time, track and measure performance, and optimize strategies.
"We are delighted to join forces with Creatio to leverage the power of our professional call center services with their no-code-powered CRM platform. By integrating our call center services with their CRM software, we can offer a complete solution that can automate and optimize business processes and workflows across multiple channels and platforms," said Frederick Leal, Partnerships Management at Rapid Phone Center.
“Creatio's partnership with Rapid Phone Center represents more than just a merger of capabilities; it's a fusion of vision and innovation. Our shared commitment to harnessing the power of no-code solutions and exceptional call center services is a testament to our pursuit of excellence,” said Alex Donchuk, Senior Vice President, Global Channels at Creatio.
Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales and service), industry workflows for 20 verticals and marketplace add-ons. The company helps customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals.
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio’s DNA.
About Rapid Phone Center
Rapid Phone Center is committed to growing businesses through world-class contact center services. Our agents are motivated to bring you and your customers exceptional customer service at all times. We assure you of this by giving our agents intensive training and continuous development on proper communication, encouragement, and engagement.