Bpm’online partners with CRITICAL Software, one of the leading providers of innovative technologies and solutions worldwide


Bpm'online, whose process-driven CRM for marketing, sales and service helps over 6,500 organizations win more customers, has announced a strategic partnership with CRITICAL Software, to provide more businesses with award-winning CRM solutions.

Established in 1998, CRITICAL Software is an international company that offers systems, software and data engineering services for safety, mission and business-critical applications. The company's headquarters are located in Coimbra, Portugal, with other Portuguese offices in Oporto and Lisbon, and subsidiaries in the United Kingdom, United States, Germany, Brazil and other countries. Solutions provided by CRITICAL Software were recognized by the 'Best Technical Innovation' awards in 2014 and 2015.

The partnership with bpm’online enables CRITICAL Software to align strategically with a prominent CRM vendor, who provides next-generation CRM technology. Bpm’online products include out-of-the-box best practice processes for marketing, sales, and service which make it easy for businesses to jump start using the system and implement top tier processes in their day-to-day operations for enhanced customer journeys. Unlike traditional CRM systems, bpm’online CRM allows for managing customer-facing processes quickly and easily equipping companies with the agility needed to constantly test different approaches and define the most efficient ways of communication with clients.

The combined mission, vision, expertise, and capabilities of bpm’online and CRITICAL Software will allow both companies to provide more organizations with an award-winning CRM solution throughout Europe.

”We are pleased to partner with bpm’online in adding real value to our CRM portfolio, especially when considering the synergies that exist between our companies’ approaches to client servicing,” said Pedro Alexandre Salgueiro, Business Development Director at CRITICAL Software.“Bpm’online’s solutions are exceptionally cost-effective and adaptive, and the user-friendly interfaces are widely-recognized as market-leading by key industry analysts. By partnering with bpm’online we can be sure that our dedication to reliability, excellence and customer service is reflected in the products we offer.”

Partnering with CRITICAL Software is a great opportunity to expand our footprint so we can provide more businesses with top-notch CRM solutions empowered with the highest level of agility and adaptability,” stated Katherine Kostereva, CEO and Managing Partner at bpm’online. “We’re happy to welcome CRITICAL Software to the ever-growing community of bpm’online partners that are providing their clients with added value through a process-centric approach to CRM.”

About CRITICAL Software
CRITICAL Software is an international company providing systems, software and data engineering services for safety, mission and business-critical applications. The company helps to ensure its clients meet the most demanding quality standards for software safety, performance and reliability. Its data engineering products and services also provide clients with the information they need to manage their important assets, helping them to achieve better business performance. Founded in 1998, CRITICAL Software currently has offices in Portugal, UK, Germany, USA, Brazil, Mozambique and Angola.

For more information, visit: www.criticalsoftware.com