Platform rendah-kodeCRMCreatio diakui sebagai yang terdepan oleh Gartner's Magic Quadrant untukSales Force Automation, 2020Pelajari lebih lanjut
Sumber DayaJelajahi Creatiokursus e-learning dari AkademiCari kursus e-learning
Dapatkan bantuan dan panduan ahli untuk pengalaman
terbaik dalam menggunakan platform.
Customer success management
Bayangkan layanan pelanggan kelas dunia
dengan manajer kesuksesan yang berdedikasi.
Implementasi dan konsultasi
Dapatkan dukungan penasihat dan integrasi profesional
dari pakar industri
- Dukungan Teknis
Ekosistem kemitraan CreatioCREATIO adalah Program Kemitraan Bintang-5memenangkan penghargaan pada 2020Pelajari lebih lanjut
PerusahaanBerita dan Acara
JELAJAHI ACARA DIGITAL CREATIOuntuk CIO dan pemimpin digitalPesan tempat gratis
Pembaruan terkini tentang pengembangan produk, berita
mengenai mitra Creatio dan komunitas pelanggan.
Livestreamin konferensi selama 24 jam di seluruh dunia
untuk para pemimpin teknologi informasi dan digital.
Acara digital mengenai cara melalui perubahan
dan mengubah bisnis Anda menggunakan platform rendah-kode.
Call Centre Expo trends and experience
This week Helen Iron and Andrey Dovgan participated in Europe’s major event for the Call Centre and Customer Management industry. At this event they find themselves in the midst of great mix of presentations, vendor exhibition stands and other side events.
This post is aimed at anyone who wants to catch up with all the latest and greatest going on in call centers management, customer service, IT, and operations. We invite you to spot emerging trends and have a look on what was presented this year.
Multichannel and Cloud
The first thing to mention is the strengthened presence of fully integrated, cloud-based interaction management systems. This trend was imminent, because multichannel customer interaction is a must now. On the other hand, cloud solutions beat on-premise systems thanks to their cost efficiency.
The other trending topic was a Customer Experience Management. The solution that was closest to CEM on this show was an Agent Desktop. BPMonline presented its own BPMonline CRM Agent Desktop that combines the features of a comprehensive process-based CRM solution and contact center automation system. There are two cool features that may catch your attention. First one is the Customer Centric Cross Sale Decision capability that guides agents during interaction with a customer. Second one is the unified window that enables agents to do 99% of their tasks in one screen, eliminating the necessity to switch between mazes of tabs and forms.
The final trend that we spotted was a prevailing interest to service desk solutions. Due to flat or shrinking budgets, many IT departments are coming under pressure to do more with less, all while expectations for greater IT responsiveness to organizational demands continue to rise. This spurs customer service professionals to find new IT solutions that will enable them to configure, automate and conduct customer service processes analysis in a way that will improve availability and service levels while reducing service costs.
Well, that’s it. Thanks to all who joined us during this event, we hope that our conversations were meaningful and helpful to you.