Our glasses are full of champagne because we are celebrating our victory in the CRM Idol contest. What to say? It was a real pleasure to participate in this contest.

Despite the relative maturity of the CRM industry, ratio of successful implementations is quite low.

According to Newsweek “Of all the depressing statistics about a lifetime of consumer existence, this may be the most distressing: each of us is destined to spend roughly 1.2 years on hold”.

My latest Internet-surfing has led me to two interesting posts of CRM and BPM gurus. Managing Processes and Relationships BPM and CRM vendors are moving toward integration of their products.

The second day was rich in information. There were 3 main speakers: Dr. Jeff Tanner with his Social Marketing speech Mr.

At September 15 and 16 social media gurus conducted Social CRM training. The training venue is one of SAP offices, they have excellent balcony with a gorgeous view of the Valley. Mr.

All of colleagues that are involved in CRM Idol contest can feel relief because today we’ve got hyper-positive judge’s review of BPMonline CRM! Yeehaa!

BPMonline CRM uses popup windows to display detailed information in a separate window. E.g. popup windows are used to display cards.

Our developers finally can take break and open a cold one to celebrate the release of BPMonline CRM 5.1.

Join the webinar on February 24 to learn how emerging technologies empower firms to improve their services and value propositions.