New BPMonline Service Desk Incorporates ITSM Best Practices and Business Process Automation


BPMonline, SaaS CRM and business process management solutions provider, today launches BPMonline Service Desk, a new cost effective web service desk management solution that will transform IT Service Management (ITSM) automation.

BPMonline Service Desk’s advanced business process management (BPM) capabilities provide the full range of tools to configure, automate and conduct business processes analysis. It delivers right out of the box fully integrated ITIL/BPM features, such as service level and service catalogue management, incident management, service request management, knowledge management, control of service personnel’s time usage, interactive communications, in-depth reporting and analytics, to name a few. For instance, you can manage support tickets, track customer issues, manage service level agreements (SLA), ensure compliance, run service catalog and CMDB. Such capabilities as automated request management and customer self-service let the customer sit in the driver’s seat, which helps ensure a good experience, eliminates wasted time and reduces overall costs.

With its new product BPMonline delivers enterprise-class IT Service Management Software at one of the most cost effective price points available on the market.

“The launch of BPMonline Service Desk will revolutionize the ITSM market in that it harnesses the power of the most advanced technologies (ITIL, BPM, SaaS) available today all within one platform. BPMonline Service Desk is a user friendly, highly effective ITSM solution,” says Alex Zlotko, BPMonline Business Development Executive (Service Desk Unit).

In March 2012, BPMonline’s solution was named a Customer Service Rising Star by the undisputed industry authority – CRM Magazine. The award recognizes cutting-edge vendors whose products are ‘Meeting—and exceeding—customer needs.’