-
Producten
Low-code platform
-
Studio
Bouw moeiteloos maatwerkoplossingen
en processen met behulp van low-code tools -
Portal
Werk samen met klanten, partners
en medewerkers op een low-code platform -
Business apps
Out-of-the-box oplossingen om de
platformfunctionaliteit uit te breiden
CRMCreatio benoemd tot leader in het Gartner's Magic Quadrant forSales Force Automation, 2020Leer meer -
Studio
-
Diensten
Support
-
Technisch support
Krijg deskundige hulp en begeleiding voor de beste
ervaring met het platform -
Customer success management
Krijg professioneel advies en integratieondersteuning
van goeroes uit de industrie -
Implementatie en advies
Krijg professioneel advies en integratieondersteuning
van goeroes uit de industrie
Middelen-
Self-service portal
Krijg antwoorden op uw vragen via
een uitgebreide kennisbank -
Documentatie
Verken grenzeloze platformmogelijkheden
met gedetailleerde documentatie -
Community
Leg contact met andere gebruikers en deel
uw expertise
Academie-
Trainingen
Creatio kennishub: e-learning,
begeleid leren en bedrijfstrainingen -
Certificatie
Verkrijg accreditatie voor uw
kennis en professionele vaardigheden
-
Technisch support
-
Industrieën
Industrieoplossingen
- Klanten
-
Partners
Creatio partner ecosystem
-
Voordelen voor partners
Bekroond partnerprogramma
met tot 50% partnermarges -
Een partner worden
Laat uw bedrijf groeien met een toonaangevende
low-code BPM- en CRM-leverancier
-
Partner catalogus
Wereldwijde community van meer dan 600 partners
van over de hele wereld -
Partnerdiensten
Integratie- en adviesdiensten
van toonaangevende technologiebedrijven
-
Success portal
Eén portaal om
uw marketing en verkoop te beheren -
Marktplaats
Gebruiksklare apps en verticale oplossingen
om de platformfunctionaliteit uit te breiden
-
Voordelen voor partners
- Inzichten
-
Over ons
Company
-
Ons verhaal
Hoe we de wereld bouwen waar
iedereen een ontwikkelaar kan worden -
Onze waarden
Waarden die de manier waarop we zakendoen bepalen
-
Carrière
Sluit je aan bij ons team om meer
bedrijven over de hele wereld te helpen versnellen
Nieuws & Evenementen-
Nieuws
Recente updates over productontwikkeling, nieuws
over de Creatio-partner en klantencommunity -
LOW-CODE GESPREKKEN MET CREATIO
Het laatste nieuws over low-code en digitaal
transformatie op de Creatio Podcast -
Digitale evenementen
Digitale evenementen over hoe u uw bedrijf
kunt transformeren met low-code
-
Ons verhaal
SCRM Conference. Day II
The second day was rich in information. There were 3 main speakers:
- Dr. Jeff Tanner with his Social Marketing speech
- Mr. Paul Greenberg, who spoke about customer experience
- A representative from Jive Software, who told how their solutions may be in help for using social networks for business
Jeff put our attention to the way people express their preferences and requests and obtain required information from social networks. To illustrate his point he showed a video. Once again we touched a question of positive customer experience when dealing with a Company or a Product. Customers don’t want you to sell them, so don’t try to speak to them with “Look at this cool phone they sold me”. Instead, we need to create a comfortable environment for communication and experience exchange and that will lead you to deals.
We spoke a lot about positive and negative experience. The first one is extremely important, especially if it’s written because people usually share only negative experience.
Paul covered many topics that are not directly linked to Social CRM, but had great influence to it. He focused on building customer profiles for deeper understanding of their interests and demands that then should be interweaved to a communication strategy. Once again he mentioned indirect communications.
Then we were invited to a big panel discussion with four speakers: Greenberg, Tanner, Kolsky, Culbert.
Frankly speaking, we were surprised that all CRM gurus concurred that strategy for B2B and B2C is the same, the only difference is in datasets we use.
The second part mostly was dedicated to practical tools and cases of using social media as a communication channel. The most remarkable cases were P&G with their initiative Connect + Develop and a project for moms, and a case of telecom from Shri Lanka – Dialog Telekom.
Then we spoke a lot about NPS (Net Promoter Score) and a proposal from dr. V Kumar to extend the standard question with 3 more questions:
- Have you already recommended our company or a product?
- Has this company became our customer?
- Is this company a profitable customer?
What can I say? These two days were lavishly sprinkled with cases and topped with the most successful strategies. It was both dynamic and interesting.
Be patient and check for new materials where we will unveil the cases that were mentioned here!
Cheers.