Paul Greenberg, recognized CRM expert, shares his opinion about next-get CRM, social CRM and process-driven CRM.

Paul Greenberg, CRM industry thought leader, outlines the biggest trends in customer relationship management.

Interview with Suman Pitta, Senior Account Executive and CRM expert at bpm'online, on how blending business process management with CRM can help add action to the data.

Successful selling is not about luck, it’s about seizing and managing opportunities to achieve the desired outcome. Once you get your processes right, the sales team will win.

Is there a missing link in CRM that can drive CRM performance to a new level? The article explains how merging of CRM and BPM enables a business to exceed customer expectations.

Last month, the BPMonline team joined CRM Evolution 2013, an exclusive event that gathers key thought leaders of the industry, best analysts, consultants and vendors.

Technology plays a key role in today's business environment, and using the right software can help change the way a company does business and facilitate work practices for both managers and staff. Nev

7 strategies to make rich customer data your competitive advantage The role and potential of proper customer data management for CRM strategy is huge.

Customer experience (or CX) is on the lime light.

Every business is interested in increasing the value of the organization and people served.

Whether a help-desk is serving staff or external customers, managing multiple support queries can be challenging when your resources are limited.

“Best practice” always sounds to me as a mantra of management consultants. It seems that every conscious manager would like to implement best practices inside their own organization.