Versatile SugarCRM alternative

Searching for a reliable substitute to SugarCRM? Creatio is the ideal option for companies looking for an affordable, yet efficient CRM alternative with exceptional functionality.

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Major reasons to look for SugarCRM alternative

SugarCRM is the perfect fit for small companies struggling to automate sales, marketing and support processes. The solution is focused mainly on customer relationship management. What makes it so popular among small businesses is that it is easy to customize, extend and deploy. Offering all the basic features for customer relationship management in the initial stages, Sugar ideally suits business that are not using their existing CRM systems to their fullest potential. If your goal is to acquire CRM that will enable everyone across your entire firm to become closer to customers, then Sugar is exactly what you need.

Despite all the advantages, there are some drawbacks of using SugarCRM in your business. Limited marketing and service functionality is the main reason why businesses switch to other CRM systems. Modern companies continue to search for powerful Sugar alternatives that will provide them with better functionality and features to streamline business growth and overall company’s performance.

The Sugar is not robust enough to handle complex marketing management processes as well as challenging customer service scenarios. Getting advanced functions requires the installation of several other tools – this can result in a higher total cost of ownership for some small businesses. What’s more, there is a limit of 10 users to start using the system. In addition to that, Sugar is weak when it comes to business intelligence (BI), customer analytics, data mining and data mining.

Creatio unified platform as the best SugarCRM substitution

Creatio is the most agile CRM platform for medium-sized and large enterprises. The software is designed to accelerate sales, marketing, service and operations. With its advanced integration capabilities in place, integrating the software with almost any third-party system is easier than ever before. Another great advantage of Creatio is that it offers in-built tools that allow for delivering end-to-end processes to manage the complete customer journey – from lead to order to continued service excellence. With Creatio CRM, managing every stage of the customer interactions is just a pleasure.

Creatio CRM has no limitations in number of users. In addition, customers can select the required bundle of the products and there is no limits in renewals. Another great benefit is that Creatio interface is intuitive and responsive what makes it pleasant and enjoyable to use.

Creatio CRM provides 24/7 support to all customers with the first priority cases. It is also worth noting that professional customer support manager is assigned to all customers once they purchase the first license. And when talking about the SugarCRM, 24/7 support as well as dedicated technical account manager are available only to Sugar Ultimate users. Sugar Ultimate is a complete CRM plus higher level of support. Its price is $150 per month, which is a little expensive.

Build lasting relationships with clients, identify new opportunities and grow your business with Creatio most agile CRM software

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Studio Creatio Logo SugarCRM Logo
Target market Midsized and large businesses Small businesses
Trial 14 days 7 days
Monthly price per user $25-$50 per user per month $40 per user per month
Single platform for sales, marketing and service + -
Mobile app iOS, Android, Windows iOS, Android, Windows
Customer support
  • Online
  • Business hours
  • 24/7 (live rep)
  • Online
  • Business hours
  • 24/7 (live rep)
API + open + open
Deployment
  • Cloud
  • On-premise
  • Cloud
  • On-premise
Training
  • Documentation
  • Webinars
  • Live online
  • In person
  • Documentation
  • Webinars
  • Live online
  • In person
Customization + free -
Capterra rating 5/5 4/5
G2 Crowd rating 4.7/5 3.7/5
Software Advice rating 5/5 4.0/5
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Creatio – first-class software to manage business processes and workflows of different complexity

Benefits of Creatio CRM

The primary feature of Creatio is that is offers three seamlessly integrated solutions for marketing, sales and service on a single platform. Users have access to all the necessary information from any mobile device be it laptop, smartphone or tablet. Having a complete view of all your business activities in one place with no additional tools required is exactly what most businesses are looking for today.

Creatio provides its customers with a unified ecosystem of top-notch business applications – Marketplace Creatio, which includes:

  • Pre-built connectors to integrate the software with third party apps and thereby boost productivity.
  • Ready-to-use add-ons intended to extend the overall functionality of Creatio solutions.
  • Off-the-shelf tools aimed at delivering industry-specific features.

Marketplace Creatio streamlines business productivity by extending the platform features.

Use Creatio to capture, track and qualify leads based on their readiness to sales. Customizable dashboards will help you determine the most productive lead generation channels and analyze the statistics, which will hence lead to increased conversion rates.

Modern analytic tools Creatio CRM provides allow for identifying and filling the gaps in your business processes. With the help of easy-to-use dashboards, users can easily track all the important indicators and compare them to the ones la the previous week, month or year.