Customer experience has taken on a wider definition and dimension in the new reality of post-COVID-19 pandemic. In the times of the “new normal,” customers want operations to be touchless and digital, so it becomes a matter of survival for businesses to deliver a service that meets these demands
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Speaker

ERIK HALE
Director of Sales Enablement at Creatio
Erik has over 20 years of experience in the software industry with a deep focus in worldwide business development and customer success. Being responsible for global sales enablement at Creatio, he ensures strategic alignment across business and customer functions. Erik has profound domain expertise in low-code, business process automation and CRM technologies for the financial and banking industries.