The report notes that “bpm’online takes aim at customer engagement”

Bpm'online, a global business software company leading in the space of business process automation and CRM, is happy to announce that it has been recognized as a Strong Performer in The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018 by Forrester Research, one of the most influential research and advisory firms in the world.

Forrester Research evaluated bpm’online among 11 of the most significant cloud-based dynamic case management vendors. The 23-criteria evaluation was grouped into three main categories: current offering, strategy and market presence.

In its report Forrester cites that “bpm’online takes aim at customer engagement… With roots in CRM and classic BPM, it starts with the customer journey to target a consistent experience.” The report goes on to state that bpm’online “is a BPM solution that can build a customer-focused case process, with more than 150 case templates and apps available in an external community.”  

What is more, Forrester notes in the report that “Combined with popular social tools, native chat, and feed functions, and with some roots in unified communication, it offers a nice integration of Skype, customer communications management (CCM), ECM, and traditional dashboard analytics.”  

Bpm’online’s case management capabilities are available in each bpm’online product as they are an integral part of the bpm’online platform – an intelligent business process management and low-code platform with out-of-the-box solutions and templates.

Bpm’online believes that change is the new normal, and companies need the agility to easily and rapidly modify existing applications and processes without deep technical skills. That is why bpm'online has developed a powerful low-code platform to accelerate ongoing transformation. Its out-of-the-box solutions, integrations, and processes accelerate implementation and integration. Bpm'online combines AI with leading UX to accelerate user adoption. It enables processes to interact across applications, automating manual processes to accelerate organizational alignment.

“I am thrilled to be rolling into 2018 with such a significant and valuable achievement! At bpm’online, we believe that next generation software should be less complex and more complete because an organization’s agility and ability to accelerate change now lies at the heart of a successful business. Bpm’online is designed to help organizations meet the demands of digitally savvy clients, stand out from competitors, and keep abreast with the accelerating world. Being recognized in such a prestigious evaluation is another big accomplishment for our team, and it encourages us to keep helping our customers conquer new peaks through industry-leading technology.” – commented Katherine Kostereva, CEO and Managing Partner at bpm’online.

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About bpm’online
Bpm'online is a global business software company leading in the space of business process automation and CRM. The company has been highly recognized as a market leader by key industry analysts. Its intelligent platform accelerates sales, marketing, service and operations for thousands of customers and hundreds of partners worldwide. The mission of bpm’online is to help companies ACCELERATE!
For more information, please visit www.bpmonline.com