BOSTON, MA, May 11, 2015 – Bpm’online, a premium vendor of process-driven cloud based software for marketing, sales and service automation, today announced that it has been included in the Gartner CRM Customer Engagement Center Magic Quadrant, 2015. (1)
Bpm’online believe this recognition highlights their mission to create the best-of-breed technologies for process-driven CRM empowering businesses to develop excellent customer relationships at every point in the customer journey hence delivering an outstanding omnichannel customer experience.
Gartner analysts evaluate providers on the quality and efficacy of the processes, systems, methods or procedures that enable IT provider performance to be competitive, efficient and effective, and to positively impact revenue, retention and reputation. Ultimately, providers are judged on their ability and success in capitalizing on their vision.
“We believe our inclusion in Gartner’s Magic Quadrant in 2015 demonstrates how we are continuously evolving our software to successfully meet the business needs of our global clients,” said Michael Rooney, SVP and General Manager at bpm’online in the Americas. “We feel this complies with our 100% focus on customer success. Whatever solution we develop or service we provide, we always have our clients in mind. We are very happy to be recognized among the leading companies in the industry and thank our clients and business community for their loyalty and continued support.”
Bpm’online customer engagement center provides out-of-the-box processes that guide users through the most effective actions to deliver service excellence. The multichannel CEC enables companies to efficiently manage their customer interactions regardless of channel through a unified engaging user interface. Embedded knowledge management and case management capabilities combined with powerful business process management engine ensure every request is handled efficiently and consistently.
The solution is easy to configure and customize, provides great deployment flexibility by supporting both on-premises and cloud-based deployment options. Thus, bpm’online clients rank the solution extremely high for its "cost to value".
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(1) Gartner, Magic Quadrant for the CRM Customer Engagement Center, 27 April 2015
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