BPMonline, a global leader of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions announced that Ted Hartley has been appointed to the position of VP Business Development in the Americas (Chicago, IL).

In this role, Ted will be responsible for leading BPMonline’s Americas market entry and expansion, including sales, marketing and development of its partner ecosystem. Ted brings a wealth of experience and expertise in accelerating market leadership for CRM, software as a service (SaaS), platform as a services (PaaS), Social Media, and other software/consulting concerns, helping companies with developing CRM strategies and shaping exceptional customer experiences. Prior to BPMonline he obtained leading operational and managerial positions in such companies as: Deloitte, KPMG Consulting, Salesforce.com, THG Consulting and Sword Ciboodle (acquired by Kana).

“Being a world’s fastest growing vendor of CRM + BPM class solutions, we understand that the U.S. market is highly competitive and requires companies to meet exacting customer expectations. Only a person with Ted’s background in customer management and experience could fit into our ambitious organic growth strategy”, says Katerina Kostereva, founder and CEO of BPMonline. “We look forward to the impact he will make in creating and strengthening business relationships for BPMonline”

Ted added “I am excited to join BPMonline. Middle market and large companies in the Americas are looking for a powerful CRM solution driven by a BPM engine with industry focus that they can deploy at an attractive price. BPMonline is just that!‘