Bpm’online, a premium vendor of process-driven cloud based software for marketing, sales and service automation, introduces the updated version 7.5 of bpm’online customer service – a robust application to deliver omnichannel customer service and support. The key benefit that the system provides to service agents is that it offers the functionality handle a massive volume of service requests in a very intuitive and simple to use application.

Bpm’online customer service includes two editions with different sets of features: customer service and customer engagement center. Companies can benefit by choosing the edition that best fits their specific business needs.

Basic customer service edition is the best fit for companies and organizations that are looking to automate case management using an intuitive and easy-to-use cloud application. The edition includes a full range of tools for omnichannel customer service and support.

Customer engagement center edition is an extended version of customer service that is a perfect choice for professional contact centers. The product provides a unified agent environment, Agent Home, to handle a large flow of incoming and outgoing communications. Service agents can benefit from using the system to easily manage request queues, deliver mass personalized communications, share the information via ESN (Enterprise Social Network) and monitor their own performance in a single window. At the same time, contact center supervisors get all the necessary tools for setting up rules for managing queues, planning and monitoring activities of multiple service agents or service teams.

The updated version of the bpm’online customer service application inherits all the benefits and innovations of bpm’online 7.5 platform, not only providing new capabilities to end users, but also significantly facilitating the work of business analysts and system administrators.

Companies can take advantage of the 14-day trial for an unlimited number of users to get familiar with the product completely free of charge. Upon completion of the 14-day free trial period users can prolong their subscription to bpm’online customer service and continue working with their data and settings.

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