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Multi-national software company uses BPMonline to optimise & control processes
BPMonline, SaaS CRM and Business Process Management solutions provider, today announced that Spectec, a multi-national Asset Management software and services provider, has selected BPMonline CRM to optimise & control processes. As an ever-evolving platform BPMonline gave Spectec opportunities to continually improve processes and both meet and exceed customer expectations.
With multiple operations across the world, it was difficult for Spectec to manage, standardise and report on the performance of different countries. The managers wanted to introduce a single combined CRM & project management solution that could be used across the organisation and would continually improve the overall processes – from initial sales prospecting to managing customer implementation and delivery.
The company reviewed a number of products on the market including Microsoft Dynamics, SAP, Oracle and Salesforce, as well as considered developing a bespoke solution in-house. However Spectec decided to implement BPMonline CRM which offered a platform that enabled them to create, manage and continually modify processes for CRM and project management.
The first pilot was in the Dubai office, followed by Italy (the largest office with 40 staff) and then other countries pushing up the total number so far to 150. By the end of 2012, all 350 employees are scheduled to be using the BPMonline software.
Since installing the software Spectec has a common approach to customer management and delivery. Another area of the business where BPMonline has had a positive impact is on the relationship between the sales and operations departments. In the past there were always complaints from the operations department that they did not know exactly what the sales personnel had sold, but now with set processes in place all sales movements can be tracked.
“Due to the improved communication, operational staff are now in sync with sales, so that customer projects and on-going requests can be fully understood and met more quickly and efficiently.” – comments Francesco Benetti, Manager, Enterprise Resource Planning and Development at Spectec.
Prior to using BPMonline, every country or even office had a different way of handling prospective and existing customers and on-going projects. The reporting and management of each country was quite complicated and could take many days each month to compile. Now using BPMonline CRM the company can consolidate all the data from each site into a single report. At a group level this means Spectec CEOs know exactly what’s happening in every office.
Headquarted in Italy, SpecTec Group is a company specialising in the provision of Asset Management software and services. In particular its key markets include Shipping, Oil&Gas, Defence, Energy production & distribution. The company’s software AMOS (Asset Management Operating System) allows operation and control of all Technical and Documentation aspects in the fields of: Maintenance, Spare parts and Stock control, Purchasing and Procurement, Quality and Safety documentation management, Voyage management (for shipping), Personnel management. Founded in 1985, Spectec now operates in 16 countries, with a total of 24 offices across the globe.