An intelligent full-cycle service management platform

Creatio has been included
in the Gartner Magic Quadrant for the
CRM Customer Engagement Center, 2020
Creatio has been included
in the Gartner Magic Quadrant for the
CRM Customer Engagement Center, 2020

Manage customer experience using the best solutions
to fit your customers needs

Customer 360° profile

Build smarter service with a holistic customer view

Improve your service delivery by having all customer-related data in a single place. Know everything about your end users and collaborate with them in every touchpoint of the service cycle.
Omnichannel communication

Expand communication with customers

Unify all communication means in a single environment to provide a seamless end user experience. Personalize your communication with customers through their preferred channels, including via phone, emails, messengers or Self-Service portal.
Contact center

Boost your contact center efficiency

Improve the efficiency of your contact center using Creatio’s service tools. Facilitate all contact center processes using low-code capabilities and intelligent tools for case management and Agent Desktop.
ITSM solutions for business

Build enterprise-grade service based on ITIL

Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to improve ITSM and automate core processes, including change, incidents, problems, service levels, and configuration management.
Leading AI technologies

Enhance your service using action-driven UX and AI tools

Boost your service efficiency using process-centric UX and embedded intelligence to simplify case classification and routing. Assist service agents during case resolutions by focusing their attention on vital, next best steps.

Leverage Creatio’s capabilities to boost your service

Customer 360° profile
Use Service Creatio to keep record of all of your customer-related data. Use a comprehensive database to improve cooperation with end users and personalize service processes.
Omnichannel service
Personalize your interaction with customers at every touchpoint. Communicate with customers via calls, chats, emails and portal messages to ensure that your case resolution is quick and transparent.
Case management
Take advantage of Creatio’s tools to effectively manage the entire case lifecycle. Deliver better customer service by making sure all support cases are dealt with in the most efficient way possible.
Artificial intelligence
Use Creatio’s AI to obtain the most up-to-date customer data. Use intelligent case routing as well as classification and scoring tools to streamline the handling of service cases.
Knowledge base
Collect knowledge about all services and known errors in a unified knowledge base. Apply this data to close cases faster and train your Service Desk agents in the most effective manner.
ITSM
Expand the capabilities of your service using the modern ITSM approach. Provide smoother handling of incidents, service requests and problems according to ITIL.
Contact center
Respond to requests, manage request queues, and perform bulk communication in a timely manner and with maximum efficiency. Improve your customer center performance to provide your end users with top-notch CX.
Chat bots
Automate communication with customers in different languages 24/7. Create and apply chat-bots to provide answers, preserve communication history, and connect required operators to your dialogue with a customer.
Productivity management
Use Creatio to boost your service productivity management. Schedule meetings and calls, communicate with customers and colleagues in a single unified environment, and analyze the productivity of your team.

Leverage Creatio’s superpowers to streamline your full-cycle service management

BPM engine
Leverage a powerful BPM-engine to automate service processes of any complexity. Enable your company’s business users to create complex business processes without coding.
Low-code platform
Use Creatio’s low-code to configure interfaces, business logic and integrations with third-party systems according to your business needs. Expand your app capabilities using ready-made solutions from the Marketplace.
Unified CRM
Align all of your service, sales and marketing processes on a single platform. Leverage end-to-end processes and a complete customer profile to monitor the entire customer journey.

Choose the Service Creatio edition that fits your business model best

customer center
A perfect toolkit for companies looking to automate their helpdesk and contact center operations
$4538£35AU$75
per user/month
Cloud
service enterprise
A robust solution for medium/large enterprises eager to manage a complete service cycle and support external/internal users
$6051£46AU$100
per user/month
Cloud

Use Creatio to streamline your full-cycle service management