Basic | Business | Premium | |
![]() The system is available in two deployment options – Cloud and On-site.
% from licenses cost |
Offered at no additional cost as part of the subscription |
10%
not less than $700 |
15%
not less than $14,000 |
The maximum response time (1st priority cases) | 4 hours | 1 hour | 30 mins |
The maximum response time (2nd - 4th priority cases) | 8 hours | 4 hours | 2 hours |
Operating hours (ET, UTC - 5) |
8 am – 6 pm (Monday – Friday) |
8 am – 6 pm (Monday – Sunday) |
24х7 |
Unlimited number of cases |
• | • | • |
Consultation on software installation and configuration |
• | • | • |
Consultation on functionality |
• | • | • |
Consultation on customization
![]()
With the help of user customization tools
|
• | • | • |
Consultation on configuration
and development on Creatio platform ![]()
Consultations on development on the Creatio platform are provided only to certified Creatio users.
|
- | • | • |
Identification and elimination of software malfunctions |
• | • | • |
Updates to new versions and critical patches provision |
• | • | • |
Access to Creatio Community |
• | • | • |
Offline support
![]()
Email, Creatio Community
|
• | • | • |
Online support
![]()
Phone consultation, remote desktop connection
|
- | • | • |
Priorities management |
- | - | • |
Dedicated Customer Success Manager |
- | - | • |
Basic | Business | Premium | |
Subscription | Offered at no additional cost as part of the subscription | 10% | 15% |
The maximum response time (1st priority cases) | 4 hours | 1 hour | 30 mins |
The maximum response time (2nd - 4th priority cases) | 8 hours | 4 hours | 2 hours |
Operating hours (ET, UTC - 5) |
8 am – 6 pm (Monday – Friday) |
8 am – 6 pm (Monday – Sunday) |
24х7 |
To get more details visit the desktop version of the website.