Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique no-code composable architecture.
With our record-setting pace of growth, we're growing rapidly and loocing for dynamic and ambitious Enterprise Customer Success Manager to join us in driving the future of business technology.
We're growing rapidly and welcome candidates located in Poland and cover US&Canada market.

Working on our team as a Customer Success Manager position involves:  

  • managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
  • collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;    
  • developing and maintaining trusted relationships with key partners and their customers;
  • driving customer retention and renewals by building strong relationships;    
  • collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:  

  • 3+ years of experience working with global Enterprise segment customers;    
  • English language — Advanced;
  • experience in implementing/customizing corporate software;    
  • excellent communication and presentation skills;    
  • experience with CRM / ERP / Core systems;
  • experience in problem-solving, working with customer objections;     
  • experience in conducting trainings and presentations;    
  • understanding business needs with further translation into the requirements.

What to expect from us:

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner;
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc;
  • nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.