Creatio AI-Powered Service
Management Platform
Accelerate issue resolution and maximize customer satisfaction with Gen AI
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Case routing
Prioritize and route cases to the appropriate agents accurately
Enhance case resolution efficiency with automated routing, which analyzes customer requests in detail and recommends the most suitable team member based on case specifics and urgency.
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Case resolution
Resolve cases quickly with relevant, context-aware recommendations
Speed up case resolution with Creatio's all-in-one assistance, offering knowledge articles, playbooks, and insights from similar past cases directly on the case page.
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Case Sentiment analysis and response generation
Elevate engagement with smart analysis
Leverage in-depth sentiment analysis to review all customer interactions and receive actionable recommendations for improving customer satisfaction, such as crafting engaging emails or making targeted product offers.
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Knowledge base assistance
Enrich your knowledge base instantly
Expand your knowledge base effortlessly with Creatio's versatile assistance, which suggests topics, generates content, and recommends articles to service agents.
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Service management assistance
Refine workflows and boost customer satisfaction
Enhance your service workflows by analyzing team performance, identifying areas for improvement, and addressing repeatable issues to elevate customer experience and reduce incidents.
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