named a in the Gartner's
Magic Quadrant for
- Low-code platform
By visiting the the Company site – creatio.com, hereinafter referred to as “the Site” or by subscribing to the Site or purchasing the Company Services, you accept privacy statements described in this Policy.
The Company – Creatio LTD and its affiliates.
Services – downloadable software, mobile applications, cloud services, trainings, technical support and other services provided by us.
Data subjects (“You”) – customers of the Company (persons who use the Company Services), visitors (persons who visit the Site), persons who registered to attend our events.
Registration data – contact information collected with the help of the registration form, such as your name, email address, user name. By specifying a country in the registration form, you confirm that you are a resident / citizen of this country.
Personal data – any information relating to an identified or identifiable Data subject or to the Clients of our Customers (if applicable).
Customer data – personal data that was added to Services during its use, reports, addresses and other data and files/documents in electronic form that Customer stores within Services.
We collect different types of information from or through the Services.
We may also process data upon your consent, asking for it in case of necessity.
the Company requires you to provide us with minimum necessary Personal contact information, such as:
Personal data also includes other information, such as geographic area or preferences.
You may provide us with Personal data in various ways on the Services. For example, when you register on our web site, use Services or send us customer-related requests.
Our Customers may store or upload Customer data to the Services.
The Company has no direct relationship with the Data subjects whose Personal data it hosts as part of Customer data.
Each Customer is responsible for notifying its clients and third parties concerning the purpose for which the Customer collects their data and how such Data is processed in or through the Services as part of Customer data.
The Company may also store information such as name, company name, address, phone number, emails of contacts that you choose to store into the Services in our applications. When you store personal information about your contacts, we will use this information only for the specific reason for which it is provided, such as to add new records to your Service account.
How the Company can use Customer’s data uploaded to the Services:
When you navigate the Site, the Company may automatically collect information with the help of the commonly used information-gathering tools, such as cookies, clear gifs, web beacons (website navigational information).
This website navigational information may include:
We may obtain information, including Personal data from third parties and sources other than the Services, from our partners, advertisers.
If we combine or associate information from other sources with Personal data that we collect through the Services, we will treat the combined information as Personal data in accordance with this Policy.
The Company processes your Personal data if and to extent that at least one of the following applies:
The Company uses Personal data about Data subjects to perform Services requested, including the following*:
The Company processes Personal data solely in accordance with the directions provided by the applicable Data subject.
* This part does not apply for the information stored or uploaded by our Customers to the Services.
Except as described in this Policy, the Company will not intentionally disclose Personal data or Customer data that we collect or store in the Services to third parties without the consent of the applicable Data subject.
We may disclose information to third parties if you consent us to do so, as well as in the following circumstances:
Every Data subject has the following rights.
Their assertion is to be handled immediately by the responsible unit and cannot pose any disadvantage to the data subject.
At any time, Data subject may object to the processing of his/her Personal data on legitimate grounds, except it is permitted by applicable law.
If you believe your right to privacy granted by applicable data protections laws has been infringed upon, please contact us – email@example.com
Data subject also has a right to lodge a complaint with data protection authorities.
NB! This provision does not apply to Personal data that is a part of Customer data. In this case, the management of the Customer data is the Customer’s own subject.
Company has no direct relationship with the clients of our Customers whose Personal data may be processed on behalf of a Customer. An individual who seeks for the access, or who seeks to correct, amend, delete inaccurate data or withdraw consent for further contact should direct his or her query to the Customer they deal with directly. If the Customer requests the Company to remove the data, we will respond to this request within 15 (fifteen) business days. We will delete, amend or block access to any Personal data that we are storing only if we receive a written request to do so from the Customer who is responsible for such Personal data, unless we have a legal right to retain such Personal data. We reserve the right to retain a copy of such data for archiving purposes, or to defend our rights in litigation. Any of such requests regarding Customer data should be addressed as indicated in “How to contact us” section, and include sufficient information for the Company to identify the Customer or its Client or third party and the information to delete or amend.
The Company uses robust security measures to protect Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, and any other unlawful form of processing of the Personal data and Customer data in our possession.
Company follows generally accepted industry standards to protect Personal and Customer data.
It includes, for example, firewalls, password protection and other access and authentication controls.
Nevertheless, no method of transmission over the Internet, or method of electronic storage is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store in the Services, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal data has been compromised, please contact us as set forth in the “How to contact us” section.
If we learn of a security system breach, we will inform you and the authorities on the occurrence of the breach in accordance with applicable law.
The Company uses our own Services to maintain Data about Data subject, information, which is stored in the Services, is secured as Customer data. For more details, please visit here: creatio.com/gdpr
The Company does not own, control or direct the use of any of the Customer Data stored or processed by a Customer via the Service. Only the Customer is entitled to access, retrieve and direct the use of such Customer Data. The Company is largely unaware of what Customer Data is actually being stored or made available by a Customer to the Services and does not directly access such Customer Data except as authorized by the Customer, or as necessary to provide Services to the Customer.
The Customer is the data controller under the GDPR for any Customer Data containing Personal Data, meaning that such party controls how such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data.
The Company is neither responsible for the content of the Personal Data contained in the Customer Data or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Customer, nor for the manner in which the Customer collects, handles disclosure, distributes or otherwise processes such information.
The Company only retains the Personal data collected from Data subjects for as long as the Data subject profile is active or otherwise for a limited period as long as we need to fulfil the purposes and requests for which we have initially collected it, unless otherwise required by the Contract or law.
The Company will retain and use the Data as necessary to comply with legal obligations, resolve disputes and inforce our Contracts and Agreements.
Please, use this link for more information about Data retention: creatio.com/Privacy (section - Data Retention Policy).
The Company uses hosting for Data of Data subjects and Customer Data. The Company may transfer, process and store Personal data and Customer data through the Services in the centralized databases and with service providers located in EU and USA.
To facilitate the Company’s operations, the Company may transfer and access such information from around the world, including other countries in which the Company has operations.
Site and Services may contain features or links to websites and Services provided by third parties.
Information you provide on third party sites or services is provided directly to the operators of such services and is subjected to those operator’s policies if any, governing privacy and security, even if accessed through the Service.
Company is not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service.
We recommend you to learn about third parties’ privacy and security policies before providing them with any information.
Company uses commonly used information-gathering tools, such as cookies, to collect information as you navigate Company’s Site. As described below, we used these cookies or similar technologies to analyze trends, administer websites and Services, track users’ movements related to our Site and Services, serve targeted advertisements and gather demographic information about our user base as a whole. This section describes the types of Cookies or similar technologies on the Site and Services, and how this information may be used.
Standing alone, cookies do not personally identify Data subject, cookies merely recognize your web browser.
Unless Data subject chooses to identify himself to the Company, either by responding to a promotional offer, opening an account or filling out a web form (for example “Contact me”, “Free trial” web form) or unless you have previously identified yourself to the Company, you remain anonymous to the Company.
Persistent cookies remain on your computer or device after you close your browser or turn off your computer.
The following types of Cookies are used on the Site:
|Type of Cookies||Description||Managing Settings|
|Required cookies||Required cookies enable you to navigate the Company’s Websites and use its features, such as accessing secure areas of the Websites and using the Company Services. If you have chosen to identify yourself to the Company, the Company may place on your browser cookies containing an encrypted, unique identifier. These cookies allow the Company to uniquely identify you when you are logged into the Websites and Services and to process your online transactions and requests.||Because required cookies are essential to operate the Company’s Websites and the Services, there is no option to opt out of these cookies.|
Functionality cookies allow the Company’s Web sites and Services to remember information you have entered or choices you have made (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Company Websites and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.
Functional cookies may also be used to improve how the Company's Websites and Services function and perform, to enhance and customize your interactions with the Company, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how Visitors use our Websites and Services, including which pages visitors go to most often and if they receive error messages from certain pages.
The Company may use its own technology (under the the Company brand name or an affiliated brand name) or third parties to track and analyze the usage and volume statistical information from Visitors, Attendees, and Customers, to provide enhanced interactions and more relevant communications, and to track the performance of the Company's advertisements.
The Company and its third-party partners may also utilize HTML5 local storage or Flash cookies for these purposes. Flash cookies and HTML local storage are different from browser cookies by the amount of, type of, and the way the data is stored. The Company also uses Flash cookies, to store your preferences or display content based upon what you view on our Websites and Services to personalize your visit.
To learn more about how to control cookies using your browser settings click here.
To learn how to manage privacy and storage settings for Flash cookies click here.
To learn more about these and other advertising networks, and your ability to opt out of collection by certain third party, please visit the opt-out pages of the Network Advertising Initiative here, and the Digital Advertising Alliance here.
To learn how to manage privacy and storage settings for Flash cookies click here. Various browsers may offer their own management tools for removing HTML5 local storage.
The Company gathers certain information automatically to analyze trends to aggregate and administer the Site and Services.
This information may include Data subject’s Internet Protocol (IP) address (or the proxy server you use to access the world wide web), device and application identification number, your location, browser type, internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and time/date stamps associated with your usage.
Due to Internet communication standards, when you visit or use the Site and Services, the Company automatically receives the URL of the website from which you came and website to which you go when you leave our Site.
This information is used to analyze overall trends to help Company improve the Site and Services, to track and aggregate non-personal information, and to provide Site and Services.
For example, the Company collects IP addresses to monitor the region from which Customer navigates the Site.
The Company Site and Services are not directed to children under the age of 16.
Company does not knowingly collect Personal data from children under the age of 16 without obtaining parental consent. If you are under 16 years of age, then, please, do not use or access Services at any time or in any matter.
If the Company discovers that Personal data has been collected on the Services or Site from persons under 16 years of age and without verifiable parental consent, then the company will take the appropriate steps to delete this information.
If you are a parent or a guardian and discover that your child under 16 years old obtained an account on the Site or the Services, please notify us at firstname.lastname@example.org and request to delete this child’s Personal data from our systems and databases.
The Company will provide notification through the site about material changes to this Policy.
Please, revisit this page periodically to stay aware of any changes to this Policy.
If the Company amends the Policy, the Company will make it available through the Site and indicate the date of the latest revision, and will comply with the applicable law.
Your continued use of the Site and Services after the revised Policy has become effective indicates as your active deeds, and you have read, understood and agreed to the current version of the Policy.
BPMONLINE LTD, 1 Kinyra Street, Kinyras Tower, 3rd Floor, 1102 Nicosia, Cyprus
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner