An intelligent full-cycle service management platform

Creatio has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2020

Manage customer experience with the best solutions
to fit your customers needs

Customer 360° profile

Build smarter service with a holistic customer view

Improve your service delivery by having all of your client-related data in a single place. Learn everything about your customers and cooperate with them in every touchpoint of the service cycle.
Omnichannel communication

Expand communication with clients

Unify all communication means in a single environment to provide seamless customer experience. Personalize your communication with clients on any channel, including phone calls, emails, social networks or the Customer portal.
Contact center

Boost your contact center efficiency

Raise the efficiency of your contact center using Creatio’s service tools. Facilitate all contact center processes using low-code capabilities, intelligent tools for ticket management and Agent Desktop.
ITSM solutions for business

Build enterprise-grade service based on ITIL

Apply the best practices of the ITIL-framework to manage complex ITSM processes. Take advantage of Creatio’s effective tools to manage incidents, cases, problems, events, tasks, etc.
Leading AI technologies

Enhance your service using action-driven UX and AI tools

Boost your service efficiency using process-centric UX and embedded intelligence. Simplify case classification and routing, assist service agents during case resolutions by focusing them on the most important next best steps.

Leverage Creatio’s capabilities to boost your service

Customer 360° profile
Use Service Creatio to keep record of all of your client-related data. Use a comprehensive database to improve cooperation with customers and personalize service processes.
Omnichannel service
Personalize your interaction with clients at every touchpoint. Communicate with customers via calls, chats, emails and portal messages to ensure that your case resolution is quick and transparent.
Case management
Take advantage of Creatio’s tools to effectively manage the entire case lifecycle. Deliver better customer service by making sure all support cases are dealt with in the most efficient way possible.
Artificial intelligence
Use Creatio’s AI to obtain the most up-to-date client data. Use intelligent case routing as well as classification and scoring tools to streamline the handling of service cases.
Knowledge base
Collect knowledge about all services and known errors in a unified knowledge base. Apply this data to close cases faster and train your Service Desk agents in the most effective manner.
Expand the capabilities of your service using the modern ITSM approach. Provide smoother handling of incidents, service requests and problems according to ITIL.
Contact center
Respond to requests, manage request queues, and perform bulk communication in a timely manner and with maximum efficiency. Improve your customer center performance to provide your clients with top-notch CX.
Chat bots
Automate communication with customers in different languages 24/7. Create and apply chat-bots to provide answers, preserve communication history, and connect required operators to your dialogue with a client.
Productivity management
Use Creatio to boost your service productivity management. Schedule meetings and calls, communicate with clients and colleagues in a single unified environment, and analyze the productivity of your team.

Leverage Creatio’s superpowers to streamline your full-cycle service management

BPM engine
Leverage a powerful BPM-engine to automate service processes of any complexity. Enable your company’s business users to create complex business processes without coding.
Low-code platform
Use Creatio’s low-code to configure interfaces, business logic and integrations with third-party systems according to your business needs. Expand your app capabilities using ready-made solutions from the Marketplace.
Unified CRM
Align all of your service, sales and marketing processes on a single platform. Leverage end-to-end processes and a complete customer profile to monitor the entire customer journey.

Choose the Service Creatio edition that fits your business model best

customer center
A perfect toolkit for companies looking to automate their helpdesk and contact center operations
per user/month
service enterprise
A robust solution for medium/large enterprises eager to manage a complete service cycle and support external/internal users
per user/month

Use Creatio to streamline your full-cycle service management