AI-powered full-cycle service management platform

Use customer data to provide efficient service, nimbly manage cases and requests, increase productivity with consolidated agent desktop experience, orchestrate omnichannel communications and collaboration

Highly recognized by

Gartner CRM CEC MQ 2021
Forrester Core CRM Wave 2022

Users Love Creatio

customer satisfaction
with composable
service applications

Case management

Intelligent case management and service automation

Case and service request management of any type and complexity, automated case registration, classification, AI-based routing, and resolution workflows, consolidated customer and case data view, omnichannel communications, and team collaboration tools.

Customer 360

Complete view of contacts and accounts

360-degree view of contact and account data with a complete omnichannel engagement history across the entire customer journey.

Generative AI and Machine Learning

Out-of-the-box tools and models for AI-powered service automation

A comprehensive set of AI/ML models for service data classification, case routing, prediction, prioritization, intelligent search and recommendations, customer segmentation, intent analysis, and cutting-edge generative AI use cases.

Contact Center

Service agent desktop with real-time communications and customer data

Intelligent queue management and case distribution, consolidated agent desktop with access to customer data, assigned tasks, analytics, and communications tools.

Knowledge Management

Consolidated knowledge management with built-in user engagement

Advanced knowledge management capabilities. Interactive knowledge base, flexible sharing and collaboration workflows, easy-to-use tags and cross-links for quick search and classification, and user engagement.


Seamless task management, communications, and team collaboration

Collaborative task management, agent schedule management, seamless calendar and email synchronization, notifications and alerts, flexible personal productivity dashboards, and team collaboration tools.

Connect Service Creatio to your existing tools

Achieve service excellence with more composable capabilities

Service performance analytics

Rich dashboards and service reporting with in-depth no-code configuration tools to track service KPIs in real-time as well as run historical analysis.

Service workflow management

End-to-end workflow automation and monitoring tools to streamline a wide range of service processes.

Field service

Robust tools to prioritize, schedule, execute, and improve the efficiency of field service visits of different types.

Omnichannel communications

Complete set of popular communication options to manage customer and team communications from one place, track history, and autofill customer data.

IT service management

Robust tools to consolidate and manage an end-to-end IT service management cycle.

Queue management and routing

Automated queue management and case routing workflows to boost the productivity of service agents and minimize case resolution times.

Problem management

Full-cycle automation for problem management, from problem identification and classification to resolution and closure, including resolution history and analytics.

Service level agreements

Flexible tools to define, activate, and manage all types of SLAs, with complete history tracking of SLA agreements/activations.

Integrations and marketplace

The universe of apps, connectors, templates, and vertical solutions that can be seamlessly integrated with Service Creatio to expand its functionality.

One platform

Automate your marketing, sales, service and vertical workflows with no-code and a maximum degree of freedom.

Service Creatio is built on top of an enterprise-grade no-code platform - Studio Creatio. Use Studio capabilities to easily configure Service Creatio at speed and scale without special skills needed.

Creatio Composable Pricing

Review value-based pricing with the ability to add apps and components on the fly. Get your Creatio pricing with just a few clicks.

"Creatio centralizes our member service, relationship management, sales, and communications. The no-code capabilities supercharge our ability to deliver value to users with intuitive workflows and rapid delivery."

Matthew Pincoski
Director of Engagement
Systems at Ent Credit Union

Trusted By our Customers

Ready to get started with Service Creatio?