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Products
Low-code platform
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Studio
Effortlessly build custom solutions
and processes using low-code tools -
Portal
Collaborate with clients, partners
and employees on a low-code platform -
Business apps
Out-of-the-box solutions to extend
platform functionality
CRM -
Studio
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Services
Support
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Technical support
Get expert help and guidence for the best
experience with the platform -
Customer success management
Perceive rock-star customer service
with a dedicated success manager -
Implementation and consulting
Get pro advisory and integration support
from industry gurus
Resources-
Self-service portal
Get answers to your requests with
a comprehensive knowledge base -
Documentation
Explore limitless platform capabilities
with detailed documentation -
Community
Connect with peers and share
your expertise
Academy-
Trainings
Creatio knowledge hub: e-learning,
guided learning and corporate training -
Certification
Get accreditation for your
knowledge and professional skills -
University program
Boost your syllabus with
a Low-Code Platform
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Technical support
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Industries
Industry solutions
- Customers
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Partners
Creatio partner ecosystem
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Partner benefits
Award-winning partner program
with up to 50% partner margins -
Become a partner
Grow your business with a leading
Low-code BPM and CRM vendor
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Partner catalog
Global community of 600+ partners
from all around the world -
Partner services
Integration and advisory services
from leading technology companies
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Success portal
Single portal to manage
your marketing and sales -
Marketplace
Ready-to-use apps and vertical solutions
to extend platform functionality
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Partner benefits
- Insights
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About
Company
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About
Key facts about Creatio, our customers,
partners and products -
Recognition
Product and corporate awards
and recognition -
Contacts
Company offices and contact
information
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Our story
How we build the world where
everyone can become a developer -
Our values
Values that shape the way we do
business -
Careers
Become a part of our team to help more
businesses around the world accelerate
News & Events-
News
Recent updates on product development, news
on the Creatio partner and customer community -
Low-code talks with Creatio
The latest news on low-code and digital
transformation on the Creatio Podcast -
Digital events
Digital events on how to navigate through change
and transform your business using low-code
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About
Support Packages
Basic | Business | Premium | |
![]() The system is available in two deployment options – Cloud and On-site.
% from licenses cost |
Offered at no additional cost as part of the subscription |
10%
not less than $700 |
15%
not less than $14,000 |
The maximum response time (1st priority cases) | 4 hours | 1 hour | 30 mins |
The maximum response time (2nd - 4th priority cases) | 8 hours | 4 hours | 2 hours |
Operating hours (ET, UTC - 5) |
8 am – 6 pm (Monday – Friday) |
8 am – 6 pm (Monday – Sunday) |
24х7 |
Unlimited number of cases |
• | • | • |
Consultation on software installation and configuration |
• | • | • |
Consultation on functionality |
• | • | • |
Consultation on customization
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With the help of user customization tools
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• | • | • |
Consultation on configuration
and development on Creatio platform ![]()
Consultations on development on the Creatio platform are provided only to certified Creatio users.
|
- | • | • |
Identification and elimination of software malfunctions |
• | • | • |
Updates to new versions and critical patches provision |
• | • | • |
Access to Creatio Community |
• | • | • |
Offline support
![]()
Email, Creatio Community
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• | • | • |
Online support
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Phone consultation, remote desktop connection
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- | • | • |
Priorities management |
- | - | • |
Dedicated Customer Success Manager |
- | - | • |
Additional Terms and Conditions
- The purchase of a support package is mandatory when purchasing software subscription.
- All advisory services are provided to a single contact on a client’s side or to all certified users on a partner’s side according to the certification policy.
- Support packages are purchased for a period of not less than one year for all products that are used by the client.
- At the time of support package purchase the client must use one of the official versions of Creatio products.
- All free product updates included in the subscription purchase do not include additional services (other than consultancy).
Basic | Business | Premium | |
Subscription | Offered at no additional cost as part of the subscription | 10% | 15% |
The maximum response time (1st priority cases) | 4 hours | 1 hour | 30 mins |
The maximum response time (2nd - 4th priority cases) | 8 hours | 4 hours | 2 hours |
Operating hours (ET, UTC - 5) |
8 am – 6 pm (Monday – Friday) |
8 am – 6 pm (Monday – Sunday) |
24х7 |
To get more details visit the desktop version of the website.