-
Low-code platform
- Studio free
-
Accelerate process design with
free powerful tools - Studio enterprise
-
Effortlessly build custom solutions
and processes using low-code tools - Business apps
-
Out-of-the-box solutions to extend
platform functionality
- CRM
- Technologies
Support Packages
| Basic | Business | Premium | |
 Subscription
The system is available in two deployment options – Cloud and On-site.
% from licenses cost |
Offered at no additional cost as part of the subscription |
10% not less than $ 700 |
15% not less than $ 14 000 |
|
The maximum response time (1st priority cases) |
4 hours | 1 hour | 30 mins |
|
The maximum response time (2nd - 4th priority cases) |
8 hours | 4 hours | 2 hours |
|
Operating hours (ET, UTC - 5) |
8 am – 6 pm (Monday – Friday) |
8 am – 6 pm (Monday – Sunday) |
24х7 |
|
Unlimited number of cases |
• | • | • |
|
Consultation on software installation and configuration |
• | • | • |
|
Consultation on functionality |
• | • | • |
|
Consultation on customization
With the help of user customization tools
|
• | • | • |
|
Consultation on configuration
and development on Creatio platform Consultations on development on the Creatio platform are provided only to certified Creatio users.
|
- | • | • |
|
Identification and elimination of software malfunctions |
• | • | • |
|
Updates to new versions and critical patches provision |
• | • | • |
|
Access to Creatio Community |
• | • | • |
|
Offline support
Email, Creatio Community
|
• | • | • |
|
Online support
Phone consultation, remote desktop connection
|
- | • | • |
|
Priorities management |
- | - | • |
|
Dedicated Customer Success Manager |
- | - | • |
Additional Terms and Conditions
- The purchase of a support package is mandatory when purchasing software subscription.
- All advisory services are provided to a single contact on a client’s side or to all certified users on a partner’s side according to the certification policy.
- Support packages are purchased for a period of not less than one year for all products that are used by the client.
- At the time of support package purchase the client must use one of the official versions of Creatio products.
- All free product updates included in the subscription purchase do not include additional services (other than consultancy).
| Basic | Business | Premium | |
| Subscription | Offered at no additional cost as part of the subscription | 10% | 15% |
| The maximum response time (1st priority cases) | 4 hours | 1 hour | 30 mins |
| The maximum response time (2nd - 4th priority cases) | 8 hours | 4 hours | 2 hours |
| Operating hours (ET, UTC - 5) | 8 am – 6 pm (Monday – Friday) | 8 am – 6 pm (Monday – Sunday) | 24х7 |
bpm’online
is renaming to creatio!
Katherine Kostereva
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
EVERYONE
A DEVELOPER
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
Yours sincerely,
Katherine Kostereva
CEO and Managing Partner
Creatio
