Visits and routes planning
Search for HCPs and HCOs nearby, mark routes and distances on the map, plan field visits in a calendar, and track the implementation of plans by geo-tags – all in a single solution
Use your mobile device to create and schedule tasks, appointments, and calls, as well as view your daily routine – including a list of recommended actions for each specific HCPs and HCOs
Use your mobile device during the meeting with an HCP to present collateral from knowledge base; select products and place an order on your device in a few clicks
View all the necessary field sales KPIs on your mobile device; use out-of-the-box reports and dashboards, as well as set up your own custom reports for any indicators
Service and Support
Omnichannel communications management
Use all communication tools in a single interface for more convenient and faster work; personalize communications with your customers through the channels of their choice – phone, emails, messengers or Self-Service portal
Contact center automation
Improve contact center efficiency by giving agents intelligent tools to easily manage case queues, make omnichannel communications, and monitor their own performance in a single window
Proactive case management
Manage the end-to-end case lifecycle using smart AI-powered workflows; provide impeccable customer service, making sure that all customer cases are resolved as efficiently and quickly as possible
Adverse events monitoring
Use any communication channel and a single knowledge repository to quickly record, find, and track reviews about the side effects of your products; generate detailed and timely documents and reports for health authorities in a few clicks
Approvals & Compliance
Safety information management
Provide health authorities with timely documents and reports on the safety of your products; use a single solution with detailed and up-to-date product information, latest feedback across all products and geographies, and flexible analytics and document management tools
Implement customer and patient data workflows in accordance with the industry’s best practices and data privacy regulations (GDPR, CCPA, etc.)
Maintain contracts, agreements, and regulatory documents in a single database; save time by automating approvals for any documents, assets, or policies using highly customizable workflows
Legal case management
Streamline management of legal cases, ensure unified format for documents, and optimize legal-related workflows and collaboration process
Track, monitor, and manage certification processes throughout the entire organization to ensure regulatory compliance
Manage audit workflows across all required healthcare, financial, physical, and legal assets within your organization
Employee lifecycle management
Implement unified and transparent HR workflows for efficient employee management, including hiring, onboarding, development, retention, and exit
Employee request management
Improve the employee experience by providing a user-friendly solution to automate all types of requests (vacation, travel, expenses, etc.)
Collaboration and knowledge sharing
Centralize communications, collaborate, share knowledge and documents, plan your tasks and meetings, manage reviews and approvals
Customer success and genuine care
One of the largest and fastest-growing, independent providers of oncology pharmacy services Onco360 automates workflows with no-code and a maximum degree of freedom.
Medisca automates Marketing, Sales and Services workflows with Creatio to streamline operations, increase revenue, optimize customer experience and drive collaboration and efficiency.
Vetoquinol leverages Creatio’s no-code platform to automate industry-specific workflows & ensure ultimate business-IT alignment.
With Creatio’s no-code tools, Yuria Pharm has built its own platform to streamline operations and ensure the ultimate alignment of their cross-functional team.
Schedule your guided Creatio demo now
Connect with us to learn how our one platform can help your business to experience the freedom.