CRM Creatio
one platform to automate end-to-end customer journey with no-code and a maximum degree of freedom
Users Love Creatio
Creatio Named a Leader in the 2021 Gartner® Magic Quadrant™ for Sales Force Automation for the Third Year in a Row
Creatio named a Leader in the Gartner Magic Quadrant for B2B Marketing Automation Platforms (2021)
Creatio was named a Strong Performer for its Digital Process Automation offering by independent research firm
Ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
Explore Marketing Creatio
End-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
Explore Sales Creatio
Omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.
Explore Service Creatio
Why Creatio?
What you can do with CRM Creatio
Maximize cross-team collaboration
Align your sales, marketing, and service teams with a seamless lead to repeat customer process based on the unified CRM Creatio workflows and single-source database.
Increase efficiency of campaigns
Create and manage multichannel marketing campaigns of any type and complexity. Evaluate marketing efficiency and optimize campaigns with rich CRM analytics.
Increase win rates
Automatically identify the areas where you need to improve your sales efforts. Analyze and track your sales pipelines by stages, best reps, win/loss rate, etc.
Enhance customer experience
Improve customer service, accelerate response times, and personalize customer communications across all channels. Boost your CSAT, NPS, and CES scores.
Boost cross and up sales rates
Access comprehensive customer data with insights into customer buying behavior, preferences and needs. Identify the most relevant products and services you could cross-sell and upsell.
Build customer-first organization
Adapt to changing customer needs and market trends by continuously optimizing your CRM workflows, creating new applications via no-code, and using AI/ML to predict the best customer strategies.
Genuine care for our clients
CRM Creatio key features
Unified CRM experience
Boost productivity and collaboration with the unified UI/UX, shared database, and multi-team, multi-workspace data processing workflows across all CRM Creatio modules.
360-degree customer
view
Deliver personalized customer experiences with full visibility into the customer’s profile, history of interactions, and AI/ML-generated insights based on customer-specific internal and external data.
Unlimited no-code
customization
Create unique business applications on top of CRM Creatio and customize its core modules with a rich set of no-code tools for UI/UX development, workflow automation, data modeling, integrations, and more.
End-to-end workflow
automation
Design and automate CRM, operational, and vertical-specific workflows of any complexity and across multiple business functions, use cases, and channels.
Real-time analytics and
reporting
Apply extensive built-in analytics, reporting, and KPI monitoring tools for common CRM scenarios as well as easily design custom dashboards and vertical-specific BI applications with no-code.
What our customers say
We are utilizing Creatio as an enterprise CRM and business process management solution. Implementing Creatio is a part of our digital transformation journey.
From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience.
We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.
Creatio is a foundation for designing and management of all internal business processes. We customized our lead and opportunity management processes, automated complex compliance processes, and customer onboarding.
We are now equipped with intelligent solutions to handle all customer-facing processes: sales, marketing, customer service operations, medical underwriting, and claims management.
With Creatio, we consolidated all customer data, tuned lead and opportunity management using business rule capabilities, and streamlined the sales process.
