CRM Creatio

one platform to automate end-to-end customer journey with no-code and a maximum degree of freedom
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Users Love Creatio

Creatio Named a Leader in the 2021 Gartner® Magic Quadrant™ for Sales Force Automation for the Third Year in a Row
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Creatio named a Leader in the Gartner Magic Quadrant for B2B Marketing Automation Platforms (2021)
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Creatio was named a Strong Performer for its Digital Process Automation offering by independent research firm
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Ready-to-use platform to automate marketing campaigns and lead management workflows with no-code and maximum degree of freedom.
Explore Marketing Creatio 
End-to-end platform to automate sales processes of any type with no-code and maximum degree of freedom.
Explore Sales Creatio 
Omnichannel platform to automate customer service workflows of any complexity with no-code and maximum degree of freedom.
Explore Service Creatio 

Why Creatio?

What you can do with CRM Creatio

Maximize cross-team collaboration

Align your sales, marketing, and service teams with a seamless lead to repeat customer process based on the unified CRM Creatio workflows and single-source database.

Increase efficiency of campaigns

Create and manage multichannel marketing campaigns of any type and complexity. Evaluate marketing efficiency and optimize campaigns with rich CRM analytics.

Increase win rates

Automatically identify the areas where you need to improve your sales efforts. Analyze and track your sales pipelines by stages, best reps, win/loss rate, etc.

Enhance customer experience

Improve customer service, accelerate response times, and personalize customer communications across all channels. Boost your CSAT, NPS, and CES scores.

Boost cross and up sales rates

Access comprehensive customer data with insights into customer buying behavior, preferences and needs. Identify the most relevant products and services you could cross-sell and upsell.

Build customer-first organization

Adapt to changing customer needs and market trends by continuously optimizing your CRM workflows, creating new applications via no-code, and using AI/ML to predict the best customer strategies.

Genuine care for our clients

CRM Creatio key features

Unified CRM experience

Boost productivity and collaboration with the unified UI/UX, shared database, and multi-team, multi-workspace data processing workflows across all CRM Creatio modules.

360-degree customer
view

Deliver personalized customer experiences with full visibility into the customer’s profile, history of interactions, and AI/ML-generated insights based on customer-specific internal and external data.

Unlimited no-code
customization

Create unique business applications on top of CRM Creatio and customize its core modules with a rich set of no-code tools for UI/UX development, workflow automation, data modeling, integrations, and more.

End-to-end workflow
automation

Design and automate CRM, operational, and vertical-specific workflows of any complexity and across multiple business functions, use cases, and channels.

Real-time analytics and
reporting

Apply extensive built-in analytics, reporting, and KPI monitoring tools for common CRM scenarios as well as easily design custom dashboards and vertical-specific BI applications with no-code.

New to CRM?
Read our "What is CRM?" guide.

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What our customers say

We are utilizing Creatio as an enterprise CRM and business process management solution. Implementing Creatio is a part of our digital transformation journey.
Butch Knowlton
Executive Vice President
& Chief Information Officer at Ringler
From large-scale case processing automation to customized SLA management tools, omnichannel communication solutions, and actionable customer analytics, the system serves us as a one-stop-shop in delivering great customer experience.
Vazha Mantua
Deputy CIO at Bank of Georgia
We customized the platform and built workflows that help complete all the tasks quickly. Single customer view and data-driven analytics enable us to operate more efficiently and increase conversion rates.
German Delgado
Head of V Sales at Go Virtual
Creatio is a foundation for designing and management of all internal business processes. We customized our lead and opportunity management processes, automated complex compliance processes, and customer onboarding.
Valērijs Bikovs
Head of Internal Automation
Department at Decta
We are now equipped with intelligent solutions to handle all customer-facing processes: sales, marketing, customer service operations, medical underwriting, and claims management.
David Slaney
Consultant - Project Manager
at Saskatchewan Blue Cross
With Creatio, we consolidated all customer data, tuned lead and opportunity management using business rule capabilities, and streamlined the sales process.
Jana Sergejenko
System analyst at Decta

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