Creatio Autonomous AI Agents in Financial Services
Explore What’s New in the Latest Release
Creatio is introducing a portfolio of pre-built autonomous AI agents, organized around two priority areas where banks and other financial services organizations see immediate ROI: revenue generation and operational excellence.
Referral Agent
Automatically pinpoints high-value referral opportunities
Actively engages employees and customers to generate and convert referrals
Seamlessly tracks referral progress and keeps all systems up to date
Business impact & benefits
Referral-to-conversion improves significantly, supported by referral scoring and automated routing.
5%+ of new accounts typically originate from optimized automated referral programs.
20–35% reduction in manual effort from automated capture, deduplication, routing, and reward workflows.
2–3× higher conversion rates for qualified referrals compared to standard inbound leads.
Renewal Agent
Proactively monitors upcoming product renewals (termed deposits, loans, etc.)
Generates personalized renewal offers based on customer context and needs
Engages customers with recommendations and guides them through completion
Business impact & benefits
Renewals are surfaced 30–90 days early, enabling proactive engagement on high-value accounts.
Renewal rates typically rise by mid-single to low-double digits when accounts are prioritized and outreach is automated.
20–30% reduction in RM and support workload from automated reminders, execution, and exception routing.
Retention Agent
Detects early churn signals based on a lot of data points
Triggers proactive retention strategies
Executes personalized and targeted actions to prevent churn and protect revenue
Business impact & benefits
Clear identification of at-risk customers using behavioral, sentiment, and service-interaction signals.
Double-digit improvement in save rates when proactive retention programs are activated.
20–30% reduction in manual effort across monitoring, outreach, and follow-ups.
Customer Onboarding Agent
Orchestrates end-to-end onboarding with minimal friction
Collects and validates customer data. Runs all needed checks
Pre-verifies and organizes documents to accelerate internal approvals
Business impact & benefits
Automated, fast, and consistent document processing through AI-powered data classification and verification, with consistent policy checks and exception handling.
Complete visibility for managers into document status, risk, and performance, including full audit trails for document decisions.
50% increase in productivity across customer onboarding, document management, audit, and other operations.
Loan Preparation Agent
Gathers and structures all required loan data
Collects and validates documents and borrower eligibility
Manages approvals and accelerates loan readiness
Business impact & benefits
50–70% automation potential across document processing, exception detection, and routing.
40–60% reduction in reprocessing and error-related loops through early inconsistency detection.
Loan preparation cycle times reduced by more than half, accelerating underwriting readiness.
Loan Processing Agent
Proactively manages loan servicing activities
Automates payment processing, adjustments, and servicing events
Engages customers with timely updates, reminders and self-service actions
Business impact & benefits
30–50% reduction in manual servicing effort across intake, prioritization, resolution, and follow-ups.
25–40% faster average case resolution times driven by intelligent urgency- and value-based prioritization.
Higher customer satisfaction from proactive status updates, faster resolutions, and transparent servicing experiences.
