Best 11 Salesforce Alternatives to Choose in 2024
Best for
Medium to large organizations seeking adaptability at an efficient price tag
Pricing
From $25 per user monthly
Advantages
- Unified solution to automate marketing, sales, and service in one platform
- Exceptional customization and configuration capabilities
- Innovative composable no-code architecture
- Fully transparent pricing model
- Gen AI tools and machine learning capabilities
- Tailored solutions for 20 industries are available
Cautions
- May present a learning curve, particularly for individuals who are new to the platform
Microsoft Dynamics 365
Best for
Midsize and larger organizations, espcially those already utilizing Microsoft products or requireing a mature, on-premises solution
Pricing
From $65 per user monthly
Advantages
- Full suite of products for marketing, sales, customer service, commerce and customer insights
- Top-notch AI features
- Robust business intelligence tools
- Low-code features
Cautions
- Inflexible licensing and product complexity may be challenging to some users
Oracle CX Cloud
Best for
Midmarket to enterprise organizations seeking to modernize complex multichannel sales or service workflows
Pricing
From $65 per user monthly
Advantages
- Comprehensive cloud product range
- Robust analytics capabilities
- Enterprise-level scalability
Cautions
- Some users find it heavy on customization
Pegasystems
Best for
Large enterprises managing high-complexity processes
Pricing
From $140 per user monthly
Advantages
- Real-time decisioning engine
- Configurability and robust process automation capabilities
- Adaptable solutions for selected industries are available
Cautions
- The learning curve may be steep due to robust configurability
Insightly
Best for
Small and medium-sized organizations looking to optimize their CRM processes without breaking the bank
Pricing
From $29 per month
Advantages
- User-friendly cloud-based environment
- Consolidated customer data
- Streamlined project management
- Reporting capabilities
- Integration features
Cautions
- Limited integrations that are difficult to set up
Zoho CRM
Best for
Small and midsize enterprises
Pricing
From $14 to $52 per user monthly;
Free version for up to 3 users
Advantages
- Flexible plan upgrades and add-ons
- Intuitive customization
- AI-driven insights
- Robust analytics
Cautions
- No marketing automation
- Reporting and predictive features lack depths
Freshworks
Best for
Small teams seeking an easy-to-deploy and user-friendly CRM
Pricing
From $15;
Free versions available
Advantages
- Seamlessly integrated products for marketing, sales and customer service
- Support for contemporary messaging channels
- Engagement sequences
Cautions
- Not suited to robust enterprise scenarios and complex customization requirements
SAP
Best for
Large and mid-sized etnerprises looking for integrated and scalable CRM solutions
Pricing
$58 per user monthly
Advantages
- Built-in integration with SAP ERP
- Robust sales operations functions
Cautions
- Shortcomings in modern channel support and AI capabilities
Zendesk
Best for
Midsize and larger organizations with high lead and inquiry volumes
Pricing
From $19 per user monthly
Advantages
- Digital engagement and versatile channel support
- User-friendly and straightforward
Cautions
- Room for improvement in terms of real-time intelligence and process management
Monday.com
Best for
Small and mid-sized businesses with a preference for Kanban boards for organizing information
Pricing
From $8 per user monthly. Free plan is available.
Advantages
- Adaptability and versatility in terms of board and workflow customization
- Dedicated, ready-made sales platform
- Affordable alternative to traditional CRM solutions
Cautions
- It is not a dedicated CRM solution, but is adaptable to customer-related actvities
HubSpot
Best for
Small to mid-sized businesses seeking an all-in-one CRM solution
Pricing
From $30; Free CRM option available
Advantages
- Digital sales capabilities
- Support for various channels
- Ease of deployment
- Process automation options
Cautions
- Limited customization options for automation
