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Creatio 2026 Research Report

The State of Enterprise
AI Adoption

Creatio asked 600+ IT and business decision-makers where
they are in their AI adoption journey

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Report spread: the race to adopt AI spans IT and business
Report spread: governance and confidence scale AI together
The State of Enterprise AI Adoption report cover

We found that AI is moving beyond experimentation 70% of organizations

are running AI and not testing it

Still evaluating

13%

Experimenting

15%

Deployed in selected functions

31%

Scaling across the organization

25%

Embedded across the organization

14%

No plans

2%

And that the workforce is evolving with AI
89% of respondents

expect AI agents to expand workforce capacity,
augment teams, or create new roles

38%

create capacity and growth for current staff

34%

augment teams without major headcount change

17%

create new roles

9%

expect AI agents to cut people

2%

unsure

2%unsure

89%

expect AI agents to augment people

9%

expect AI agents to cut people

But is governance keeping up?
Only 29% of organizations

have fully established AI governance—
even as AI adoption accelerates

29%

Fully established
governance

44%

Partially established
governance

19%

Currently developing
governance

6%

Planning to establish
governance

2%

No plans for
governance

See what’s next for enterprise AI

Get the full report to discover how AI is reshaping work, what gives organizations the confidence to scale, and what puts leaders ahead.

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About The State of Enterprise AI Adoption Report

The State of Enterprise AI Adoption Report is Creatio’s second annual research study examining how business and technology leaders are approaching AI and AI agents. The 2026 study surveyed 608 IT and business decision-makers, covering AI adoption, agent deployment, workforce impact, business outcomes, governance, barriers to scale and AI value.