Creatio Research Report

The State of Enterprise
AI Adoption: UK Edition

Creatio asked 120+ UK business and IT leaders where
they are in their AI adoption journey

Report spread: strong governance lays the foundation for AI at scale
Report spread: AI governance is advancing, but many organisations have yet to reach maturity
The State of Enterprise AI Adoption: UK Edition report cover

AI is moving beyond experimentation
83% of UK organisations

are running AI, not just testing it

Embedded across the organisation

14%

Scaling across the organisation

41%

Deployed in selected functions

28%

83%

are past experimentation

Experimenting

9%

Still evaluating

9%

The workforce is evolving with AI
86% of respondents

expect AI agents to expand workforce capacity,
augment teams, or create new roles

86%

expect AI agents to augment people

13%

expect AI agents to cut people

48%

create capacity and growth for current staff

27%

augment teams without major headcount change

12%

create new roles

13%

expect AI agents to cut people

2%

unsure

2%unsure

Is Governance keeping up?
Only 31% of UK organisations

have fully established AI governance—
even as AI adoption accelerates

31%

Fully established
governance

51%

Partially established
governance

14%

Currently developing
governance

2%

Planning to establish
governance

2%

No plans for
governance

See what’s next
for enterprise AI

Get the full report to discover how AI is reshaping work, what gives organisations the confidence to scale, and what puts leaders ahead.

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About

The State of Enterprise
AI Adoption: UK Edition

The State of Enterprise AI Adoption Report: UK Edition is Creatio’s regional research into how UK organisations are adopting AI. Based on responses from 128 UK IT and business decision-makers, director level and above (within a global survey of 600+ leaders), it examines AI adoption, agent deployment, workforce impact, business outcomes, governance, barriers to scale, and AI value.

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