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Creatio 8.3 “Twin” Release: Powering the Age of AI

Explore What’s New in the Latest Release

The Creatio 8.3 “Twin” release is a bold step forward in our vision of embedding AI at the core of CRM and no-code platforms. The new release includes three major innovation pillars:

AI at the Core – deeply embedded AI that understands your business context
Apps + Agents – CRM apps that work alongside digital teammates
AI-assisted No-Code – tools to build and deploy agents and apps faster than ever

Creatio.ai: AI at the Core

We’re not layering AI on top—we’ve built it in from the ground up. AI is the foundation of the entire platform. It means that all data objects, relationships, workflows, and processes inside CRM are not just accessible—but natively integrated. Unlike AI add-ons wrapped around legacy technology, Creatio AI is built AI-native from the ground up, making it an implicit and essential part of how the platform operates.

Conversational AI

A modern conversational workspace that boosts multitasking and productivity. Users can manage multiple AI Agent dialogues with ease, improving workflow fluidity and maximizing efficiency in high-volume or fast-paced environments.

Ability to manage any CRM action via natural language
Full-screen user chat UI
Multi-session experience with context memory
Native object model awareness
Document summarization via file understanding
Role-based agent execution directly from chat

Embedded AI + Knowledge-Aware AI Agents

Bring Creatio.ai directly into the tools your teams use every day. By embedding agents into tools like Outlook and Teams, your workforce gains context-aware intelligence without switching tools—driving adoption and productivity.

Creatio.ai is fully embedded in MS Outlook and MS Teams
Seamless CRM updates and real-time intelligence
Cross-channel conversational consistency
Mobile-native Creatio.ai access

Apps + Agents: AI-Native CRM That Takes Action

Human users will collaborate with AI agents to automate repetitive tasks, scale operations efficiently – this frees your employees up to spend more time with customers and focus on creative tasks. And it’s hyper personalized to the way you work. The combination of hybrid human-digital talent properly applied in your business allows you to expand and augment your business results.

Sales Agents:
  • Account Research Agent
  • Quote Generation Agent
  • Meeting Preparation Agent
Marketing Agents:
  • Lead Conversion Agent
  • Marketing Content Agent
  • Email Generation Agent
Service Agents:
  • Customer Support Agent
  • Knowledge Base Agent
No-code Agents:
  • No-code Dashboards Agent

AI-Native Sales in Action

Expanded personalized AI agents and composable app enhancements for Sales Creatio. Sales teams can automate preparation, personalize outreach, and close deals faster with intelligent tools that anticipate needs and suggest next-best actions.

Account Research Agent enriches data with account insights
Meeting Agent prepares personalized agendas, talking points and curated content
Quote Generation Agent streamlines quote creation with AI-assisted pricing and recommendations

AI-Native Marketing in Action

Expanded personalized AI agents and composable app enhancements for Marketing Creatio. Marketers gain the power to scale content creation and campaign execution while ensuring personalization and performance remain at the forefront.

Marketing Content Agent helps generate ready-to-use templates and content drafts.
Email Generation Agent boosts the effectiveness of bulk emails with tailored messaging.
Lead Conversion Agent prioritizes and distributes leads to maximize conversion rates.

AI-Native Service in Action

Expanded personalized AI agents, communication capabilities, and composable app enhancements for Service Creatio. Service teams can deliver faster, more accurate resolutions by leveraging AI to extract insights, suggest actions, and streamline communication across channels.

Customer Support Agent assists with handling service cases, resolving issues faster, and improving response quality.
Knowledge Base Agent helps generate and update support articles, making it easier to maintain accurate and helpful documentation.

AI-assisted No-Code: Building with No-Code at Scale

AI-assisted No-Code empowers every user to create, configure, and deploy powerful agents and applications—without writing code. By combining intuitive no-code tools with built-in AI, Creatio makes it faster and easier to scale innovation across the organization.

Building a No-code Agent

With the new No-Code Agent Builder, domain experts can transform ideas into fully functional AI agents by visually composing skills, workflows, and knowledge—without needing technical expertise. This empowers business users to create intelligent digital teammates that operate independently or in collaboration with human users to drive meaningful outcomes.

Agent Designer UI
Composition of pre-built skills & workflow assembly
Ongoing training and context sharing
Automated deployment of custom agents

AI-Enhanced No-code Development

Creatio supercharges no-code development with AI-driven tools that accelerate how users build, personalize, and scale enterprise-grade applications. From intelligent dashboards to smart filtering and streamlined deployment, the platform enables continuous innovation while maintaining control, visibility, and performance at every stage of the application lifecycle.

Dashboard Agent for AI-assisted analytics setup
Freedom UI Self-service Dashboards allow business users to configure their own dashboards and manage access permissions—promoting autonomy while maintaining governance.
Smart filtering by tier, region, or lifecycle stage
Unified view via multi-object pages and iFrames
Advanced business rules with no-code formulas support dynamic calculations and flexible, role-based logic, making applications more adaptive and responsive to business needs.
Application Lifecycle Management tools for automating deployment, version control, and monitoring performance
The New Era of No-Code Driven
AI Automation
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