Agenda
8:00 AM
REGISTRATION & WELCOME COFFEE
9:00 AM
Intro
WELCOME and OPENING REMARKS
Alex Donchuk
SVP Channels
Andy Zambito
Global Chief Sales Officer, Creatio
9:15 AM
KEYNOTE SPEECH
THE AI ECONOMY: HOW HUMANS AND AGENTS ARE SHAPING THE FUTURE OF WORK
Katherine Kostereva
CEO, Creatio
Burley Kawasaki
Global VP of Product Marketing and Strategy, Creatio
Jason Olkowski
Chief Customer Officer, Creatio
Andie Dovgan
Chief Growth Officer, Creatio
Andy Zambito
Global Chief Sales Officer, Creatio
10:00 AM
PRACTICAL SPEECH
HOW AI AGENTS AND NO-CODE ARE REDEFINING SOFTWARE DEVELOPMENT
Andie Dovgan
Chief Growth Officer, Creatio
John Arnold
Head of Strategic CRM Advisory, Creatio
10:30 AM
CUSTOMER SUCCESS STORY
TRANSFORMATION JOURNEYS: AUTOMATING CITIZEN SERVICES FOR THE FUTURE
10:50 AM
Coffee break & EXPO
11:20 AM
EXECUTIVE FIRESIDE CHAT
HOW AI WILL RESHAPE THE ROLE OF CIO AS WE KNOW IT
11:40 AM
CUSTOMER SUCCESS STORY
BUILDING YOUR HIGH-IMPACT DIGITAL TRANSFORMATION ROADMAP WITH NO-CODE AND AI
Harshjot Nijher
Executive Vice President, Solutions Metrix
11:55 AM
PANEL DISCUSSION
SUCCESSFUL AI-POWERED DIGITAL TRANSFORMATION IN THE HIGHLY REGULATED BANKING INDUSTRY
Ken Tingle
First VP, Business Intelligence Manager, The Cooperative Bank of Cape Cod
John O’Connor
CIO, SVP, Avidia Bank
Sam Mariani
CRM Administrator, Cornerstone Bank
12:15 PM
PRACTICAL SPEECH
FROM FRICTION TO FLOW: TAKING YOUR CRM TO THE NEXT LEVEL WITH NO-CODE AND AI
Kevin Dean
Head of Sales & Principal Consultant, Praesto Consulting
12:30 PM
PRACTICAL SPEECH
HOW TO SELECT AND PRIORITIZE AI USE CASES FOR YOUR DIGITAL TRANSFORMATION JOURNEY
Burley Kawasaki
Global VP of Product Marketing and Strategy, Creatio
Phil Russell
SVP of Sales, North America, Creatio
12:45 PM
PANEL DISCUSSION
CRM IMPLEMENTATION FOR A NEW ERA. ZERO DEVELOPMENT, 100% VALUE CONSULTING
Alex Donchuk
SVP Channels
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Terra Higginson
Principal Research Director, Info-Tech Research Group
Sebastien Forget
President & Owner, Solutions Metrix
Kevin Dean
Head of Sales & Principal Consultant, Praesto Consulting
Barney Holmes
SVP CRM, Bits in Glass
John Arnold
Head of Strategic CRM Advisory, Creatio
1:30 PM
LUNCH & NETWORKING