Agenda
8:30 AM
REGISTRATION & WELCOME COFFEE
9:30 AM
Intro
WELCOME AND OPENING REMARKS

Alex Donchuk
SVP Channels, Creatio

Herryanti Herman
Director, PT Mitra Integrasi Informatika
9:45 AM
KEYNOTE SPEECH
THE RISE OF THE AI TWINS. THE ART OF BRINGING USERS AND AGENTS TOGETHER

John Arnold
Head of Strategic CRM Advisory, Creatio

Alex Donchuk
SVP Channels, Creatio

Eugene Kolosov
Regional Channels Director Eastern Europe & APAC, Creatio

Renzo Huruiti
Solutions Consulting Director, Creatio
10:40 AM
CUSTOMER SUCCESS STORY
REIMAGINING FINANCIAL OPERATIONS: HOW MBA IS UNIFYING PEOPLE, PROCESSES, AND CHANNELS WITH NO-CODE AND AI

Atep Ainurahman
Chief Operating Officer, MBAC Indonesia

Siti Sarah Febbyanti
Senior Business Development Manager, MBAC Indonesia

Adi Hasan
Account Executive, Creatio
11:00 AM
Coffee break & EXPO
11:30 AM
CUSTOMER SUCCESS STORY
ONE PLATFORM: NO-CODE FOR CONTACT CENTER, COLLECTION & TELEMARKETING IN FINANCIAL SERVICES

Priadi
Consulting Director, PT. Mitra Integrasi Informatika
11:45 AM
CUSTOMER SUCCESS STORY
POWERING SMART GROWTH: CENTRALIZED, PROACTIVE, AND SCALABLE FINANCE OPERATIONS AT KOMATSU ASTRA FINANCE

Faikar Marzuq
IT System Development & Digitalization Department Head, Komatsu Astra Finance

John Arnold
Head of Strategic CRM Advisory, Creatio
12:00 PM
PRACTICAL SPEECH
Turning Challenges into Wins: Lessons We Learned from Real Creatio Implementations

Aina Neva Fiati
Managing Director, iSystem Asia

Ananta Dewandhono
Senior Partner, iSystem Asia

Indar Wiguna
Special Project & Transformation General Manager, iSystem Asia
12:15 PM
CUSTOMER SUCCESS STORY
LOGISTICS REIMAGINED: BUILDING TECH-ORCHESTRATOR FOR LOGISTICS ECOSYSTEM

Natal Iman Ginting
President Director, ILCS, Pelindo Group of Companies

Ananta Dewandhono
Senior Partner, iSystem Asia
12:25 PM
CUSTOMER SUCCESS STORY
ENERGIZING THE POWER SERVICE TRANSFORMATION WITH NO-CODE TECHNOLOGY

Hari Cahyono
President Director, PT PLN Indonesia Power Services

Ananta Dewandhono
Senior Partner, iSystem Asia
12:35 PM
PRACTICAL SPEECH
NO-CODE + AI. INTRODUCING THE 2ND EDITION OF THE NO-CODE PLAYBOOK AND TOOLKIT

Renzo Huruiti
Solutions Consulting Director, Creatio
12:50 PM
PANEL DISCUSSION
CRM IMPLEMENTATION FOR A NEW ERA. ZERO DEVELOPMENT, 100% VALUE CONSULTING

Priadi
Consulting Director, PT. Mitra Integrasi Informatika

Aldy Sefan Rezanaldy
Project Manager for Digitalisasi Reformasi Subsidi, PT Pupuk Indonesia

Kresno Budoyo
Director, PT Indocyber Global Teknologi

Aina Neva Fiati
Managing Director, iSystem Asia

Ananta Dewandhono
Senior Partner, iSystem Asia

Bintoro Yuwono
President Director, PT Berca Hardayaperkasa
1:30 PM
LUNCH & NETWORKING