Agenda
8:30 AM
REGISTRATION & WELCOME COFFEE
9:30 AM
Intro
WELCOME AND OPENING REMARKS

Alex Donchuk
SVP Channels, Creatio
9:45 AM
KEYNOTE SPEECH
THE RISE OF THE AI TWINS. THE ART OF BRINGING USERS AND AGENTS TOGETHER

John Arnold
Head of Strategic CRM Advisory, Creatio

Alex Donchuk
SVP Channels, Creatio

Eugene Kolosov
Regional Channels Director Eastern Europe & APAC, Creatio

Renzo Huruiti
Solutions Consulting Director, Creatio
10:40 AM
CUSTOMER SUCCESS STORY
BUILDING YOUR HIGH-IMPACT DIGITAL TRANSFORMATION ROADMAP WITH NO-CODE AND AI
11:00 AM
Coffee break & EXPO
11:30 AM
CUSTOMER SUCCESS STORY
ONE PLATFORM: NO-CODE FOR CONTACT CENTER, COLLECTION & TELEMARKETING IN FINANCIAL SERVICES

Priadi
Consulting Director, PT. Mitra Integrasi Informatika
11:50 AM
CUSTOMER SUCCESS STORY
Turning Challenges into Wins: Lessons We Learned from Real Creatio Implementations

Aina Neva Fiati
Managing Director, iSystem Asia

Indar Wiguna
Special Project & Transformation General Manager, iSystem Asia
12:05 PM
PRACTICAL SPEECH
NEW ERA CRM. HOW AI & NO-CODE CHANGE THE NATURE OF CUTOMER ENGAGEMENT

John Arnold
Head of Strategic CRM Advisory, Creatio
12:25 PM
PRACTICAL SPEECH
NO-CODE + AI. INTRODUCING THE 2ND EDITION OF THE NO-CODE PLAYBOOK AND TOOLKIT

Renzo Huruiti
Solutions Consulting Director, Creatio
12:45 PM
PANEL DISCUSSION
CRM IMPLEMENTATION FOR A NEW ERA. ZERO DEVELOPMENT, 100% VALUE CONSULTING

Faikar Marzuq
IT System Development & Digitalization Department Head, Komatsu Astra Finance

Priadi
Consulting Director, PT. Mitra Integrasi Informatika

Aldy Sefan Rezahaldy
Project Manager for Digitalisasi Reformasi Subsidi, PT Pupuk Indonesia

Kresno Budoyo
Director, PT Indocyber Global Teknologi

Aina Neva Fiati
Managing Director, iSystem Asia

Ananta Dewandhono
Senior Partner, iSystem Asia

Bintoro Yuwono
President Director, PT Berca Hardayaperkasa
1:30 PM
LUNCH & NETWORKING