Agenda
8:30 AM
REGISTRATION & WELCOME COFFEE
9:30 AM
Intro
WELCOME AND OPENING REMARKS
Alex Donchuk
SVP Channels, Creatio
Herryanti Herman
Director, PT Mitra Integrasi Informatika
9:45 AM
KEYNOTE SPEECH
THE RISE OF THE AI TWINS. THE ART OF BRINGING USERS AND AGENTS TOGETHER
John Arnold
Head of Strategic CRM Advisory, Creatio
Alex Donchuk
SVP Channels, Creatio
Eugene Kolosov
Regional Channels Director Eastern Europe & APAC, Creatio
Renzo Huruiti
Solutions Consulting Director, Creatio
10:40 AM
CUSTOMER SUCCESS STORY
REIMAGINING FINANCIAL OPERATIONS: HOW MBA IS UNIFYING PEOPLE, PROCESSES, AND CHANNELS WITH NO-CODE AND AI
Atep Ainurahman
Chief Operating Officer, MBAC Indonesia
Siti Sarah Febbyanti
Senior Business Development Manager, MBAC Indonesia
Adi Hasan
Account Executive, Creatio
11:00 AM
Coffee break & EXPO
11:30 AM
CUSTOMER SUCCESS STORY
ONE PLATFORM: NO-CODE FOR CONTACT CENTER, COLLECTION & TELEMARKETING IN FINANCIAL SERVICES
Priadi
Consulting Director, PT. Mitra Integrasi Informatika
11:45 AM
CUSTOMER SUCCESS STORY
POWERING SMART GROWTH: CENTRALIZED, PROACTIVE, AND SCALABLE FINANCE OPERATIONS AT KOMATSU ASTRA FINANCE
Faikar Marzuq
IT System Development & Digitalization Department Head, Komatsu Astra Finance
John Arnold
Head of Strategic CRM Advisory, Creatio
12:00 PM
PRACTICAL SPEECH
Turning Challenges into Wins: Lessons We Learned from Real Creatio Implementations
Aina Neva Fiati
Managing Director, iSystem Asia
Ananta Dewandhono
Senior Partner, iSystem Asia
Indar Wiguna
Special Project & Transformation General Manager, iSystem Asia
12:15 PM
CUSTOMER SUCCESS STORY
LOGISTICS REIMAGINED: BUILDING TECH-ORCHESTRATOR FOR LOGISTICS ECOSYSTEM
Natal Iman Ginting
President Director, ILCS, Pelindo Group of Companies
Ananta Dewandhono
Senior Partner, iSystem Asia
12:25 PM
CUSTOMER SUCCESS STORY
ENERGIZING THE POWER SERVICE TRANSFORMATION WITH NO-CODE TECHNOLOGY
Hari Cahyono
President Director, PT PLN Indonesia Power Services
Ananta Dewandhono
Senior Partner, iSystem Asia
12:35 PM
PRACTICAL SPEECH
NO-CODE + AI. INTRODUCING THE 2ND EDITION OF THE NO-CODE PLAYBOOK AND TOOLKIT
Renzo Huruiti
Solutions Consulting Director, Creatio
12:50 PM
PANEL DISCUSSION
CRM IMPLEMENTATION FOR A NEW ERA. ZERO DEVELOPMENT, 100% VALUE CONSULTING
Priadi
Consulting Director, PT. Mitra Integrasi Informatika
Aldy Sefan Rezanaldy
Project Manager for Digitalisasi Reformasi Subsidi, PT Pupuk Indonesia
Kresno Budoyo
Director, PT Indocyber Global Teknologi
Aina Neva Fiati
Managing Director, iSystem Asia
Ananta Dewandhono
Senior Partner, iSystem Asia
Bintoro Yuwono
President Director, PT Berca Hardayaperkasa
1:30 PM
LUNCH & NETWORKING