Tropigas is Panama’s leading provider of liquefied petroleum gas (LPG), delivering energy to residential, commercial, and industrial customers across the country. The company runs nationwide logistics and service networks where reliability and real-time coordination are essential. By adopting Creatio, Tropigas unified customer, commercial, and operational data on a single no-code platform, enabling real-time coordination, stronger governance, AI-driven growth.
Key Deliverables
End-to-End System Integration
Unified multiple operational systems into a connected environment, linking field vehicles, logistics, and customer applications.
Real-Time Data Availability
Enabled same-day, real-time access to operational and delivery information.
Improved Technical and Operational Stability
Strengthened the reliability of operations, following the migration from a legacy platform.
AI-Driven Processes
Introduced early AI use cases across tagging, customer service, and sales follow-up, with plans to expand into pricing recommendations.
Modernizing Mission-Critical Energy Operations
Tropigas operates in a mission-critical environment where reliability, regulatory compliance, and real-time access to information are essential to daily operations. The company had been relying on a legacy CRM system in place for more than 20 years, deeply embedded across the organization and tightly integrated with multiple operational systems. Over time, this platform became a growing risk following the exit of the vendor from the local market, increasing difficulty in meeting evolving operational and regulatory requirements, and limited ability to support modern technologies.
To address these challenges, Tropigas selected Creatio Agentic Platform to support complex integrations while providing two elements critical to the business: local support and long-term scalability. The implementation was delivered in collaboration with Cibernetica, leveraging Creatio’s no-code flexibility, strong data and integration capabilities, and readiness to gradually introduce AI across commercial and service processes.
Having a modern platform with strong integration capabilities and local support gives us confidence to operate and scale. Despite migrating from a system used for more than 20 years, the transition was smooth, and both the technical and operational sides of the business have improved significantly.
Creating a Connected, Real-Time Operating Model
Tropigas established a more connected and operationally coherent environment across its business. Core processes that previously relied on fragmented systems are now supported by a shared data layer, enabling continuous information flow between field operations, logistics, and customer-facing applications. Teams can access up-to-date delivery and service information in context, improving coordination across daily activities and reducing friction between commercial and operational workflows. As a result, the company has gained a more responsive operating model, allowing teams to act on real-time information and deliver a more consistent service experience.
In addition to improving operational coordination, Tropigas strengthened its integration architecture by connecting multiple systems through a shared data layer, addressing what the company had anticipated would be its most complex challenge. This connectivity enables real-time access to operational and customer information, supporting faster decision-making and more reliable service delivery.
The ability to integrate our systems and access real-time operational data has significantly improved how we operate. Having information flow seamlessly between logistics, field operations, and customer applications has strengthened coordination and service delivery.
Expanding Toward AI-Enabled Operations
Tropigas is expanding its use of Creatio to support additional AI-driven and data-enabled capabilities across the business. Planned use cases include AI-powered customer service agents, enhanced logistics optimization and route tracking, and automated pricing recommendations informed by historical customer data and behavioral patterns. By building on the data foundation established during themigration, the company aims to support more informed commercial decisions, strengthen deal execution, and continue improving operational efficiency in a highly demanding market.
With the data foundation we’ve established, we’re now able to look ahead and explore new AI-driven use cases across customer service, logistics, and pricing. We have already incorporated AI in certain tracking fields for labeling, customer service, and sales. The goal is to continue improving efficiency and support better commercial decision-making as the market becomes more demanding.
About Cibernetica, S.A.
Cibernetica, S.A. is a company providing the best and most comprehensive portfolio of technological solutions based in Panama and presence in Central America; with an extensive track record spanning over three decades, we play a pivotal role in fostering our clients' business growth, elevating their competitiveness, and maximizing profitability. By effectively harnessing the potential of business intelligence and optimizing resource utilization, we ensure a positive and rewarding experience for all stakeholders involved.
