Creatio Identified as one of Most Significant Players in the Healthcare CRM Providers Evaluation by Independent Research Firm

Creatio, a global software company providing a leading low-code platform for process management and CRM, has been identified as one of the seven most significant players in the The Forrester Wave™: Healthcare CRM Providers, Q1 2020 report published by Forrester Research.

Forrester, one of the most influential research and advisory firms in the world, defines healthcare CRM as: “A customer relationship management system designed for HCOs to engage, attract, acquire, and retain customers as well as aggregate multiple types of data — including clinical, demographic, scheduling, financial, and more — to create insight into healthcare customers’ activity and behavior.”¹ The recent report shows how each provider measures up and helps healthcare leaders select the right CRM provider for their needs.

Creatio’s offering is a low-code platform for process management and CRM. The system allows healthcare organizations to obtain a complete view of patients, store various attributes, including a complete history of interactions (e.g. visits, requests, claims), and predict behavior and preferences for better and more personal interactions with patients. The vendor also provides industry specific ready-to-use apps and add-ons so organizations could further extend and customize the system functionality.

“Our mission is to help companies accelerate by providing a platform to automate their business ideas faster and easier. Healthcare organizations around the globe benefit from the superpowers that our products have: a BPM engine to change processes faster, a low-code platform for ultimate agility, and a unified CRM for cross departmental alignment. We are thrilled to be recognized among the most significant players of healthcare CRM solutions by a trusted research firm like Forrester,” said Katherine Kostereva, CEO and Managing Partner at Creatio.

¹”Now Tech: Healthcare CRM, Q1 2020”, Forrester Research, Inc., February 21, 2020

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About Creatio

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.