Creatio’s Partner MGS Launches Correspondence Management Application on Creatio Marketplace
Creatio, a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, today announced the launch of the Correspondence Management System (CMS) for Creatio by its partner MGS. The new product is now available on the Creatio Marketplace.
The solution is designed to help organizations manage and track internal and external correspondence efficiently—whether physical or electronic—throughout its entire lifecycle. By automating document capture, classification, routing, and approval processes, the solution helps reduce manual errors, improve visibility, and enhance collaboration across departments.
Built on the Creatio platform, leveraging AI, robotic capture, and no-code workflows, the Correspondence Management System enables organizations to digitize their communication processes securely while maintaining full control and traceability over all correspondence.
“Our Correspondence App was developed to solve the real challenges organizations face when handling large volumes of correspondence manually,” said Assem Rashidi, Executive Manager at MGS. “With AI-driven automation and seamless integration capabilities, this solution transforms how teams interact, respond, and manage critical communications.”
Key Features of Correspondence Management for Creatio:
- Full lifecycle management of incoming and outgoing correspondence
- AI-powered document capture, OCR, and classification
- Automated tracking, routing, alerts, and escalation
- Secure access with audit trails and role-based permissions
- Real-time dashboards
- Integration with Office 365, SAP, Salesforce, and OpenText
- Smart, multilingual UI with customizable workflows and reports
The app is ideal for industries with high volumes of correspondence, such as the public sector, healthcare, financial services, and enterprise operations. It helps reduce paper dependency, eliminate inefficiencies, and ensure timely responses to critical communication—while supporting compliance and data security.
Explore the Correspondence Management System for Creatio and other intelligent solutions on the Creatio Marketplace.
About MGS
MGS is a trusted provider of intelligent business solutions across the Middle East and MENA region. With deep expertise in correspondence automation, content management, and digital transformation, MGS empowers clients to simplify communication, reduce operational risks, and increase agility through powerful solutions built on Creatio’s no-code platform.
For more information, please visit www.mgs-tech.com.
About Creatio
Creatio is a global vendor of an agentic CRM and workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
