Segezha Group continues scaling Creatio across its branches to provide European customers with a cutting-edge user experience
Creatio, a global software company providing a leading low-code platform for process management and CRM, today announced Segezha Group, an international forest industry holding company, has recently completed implementation of Creatio’s low-code platform for its employees in Achern, Germany.
Deploying a low-code platform for process automation and CRM in Germany is not Segezha Group’s first experience with Creatio. Prior to this, the system was implemented for its Denmark branch. Creatio platform is aimed to help the company automate and standardize customer facing-processes, create a unified data environment, and leverage custom analytics.
“The goal of an implementation project is to drive radically better customer experience and optimize end-to-end sales operations, from lead and opportunity creation to order delivery and repeat sales.” – Dmitriy Vardashkin, Director of Sales at Segezha Packaging.
Segezha Group has successfully unified all customer communication channels using Creatio. Each of Segezha Group’s incoming customer requests are consolidated in a single database. Creatio was also integrated with the company’s ERP system for better data alignment. In addition, Creatio provided Segezha Group with a tailor-made Customer Portal which serves as an intuitive self-service portal. Using a Customer Portal , Segezha Group’s customers are able to place orders, set desirable delivery dates, specify additional requests, and track order statuses.
Segezha Group has ambitious plans for Creatio’s system. “Implementing Creatio’s low-code platform is one of the key projects for Segezha Group and a cornerstone of the company’s IT strategy. Currently, we continue scaling Creatio platform across our European offices. We look forward to leverage a single platform across all departments of our organization in each of the 13 countries where Segezha Group operates.” – Pavel Vakhnin, Vice-President of IT and Business Automation.
Creatio was implemented by NORBIT, Creatio’s trusted partner.
The system deployment and user training and testing were completed without delays despite the COVID-19 outbreak. The company’s employees have already started using Creatio in the most effective way.
About Segezha Group
Segezha Group is an international forest industry holding company that performs a full cycle of timber harvesting and advanced wood processing operations. Segezha Group’s production assets across 13 countries in Europe include more than 50 plants dedicated to timber harvesting, sack paper, plywood, and log houses production. With over 13,000 employees who share the same values, the company delivers high-quality products and services to its customers in more than 100 countries around the world.
For more information, please visit www.segezha-group.com
About Creatio
Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.
