Currently, we are looking for a Customer Success Manager. The position includes partner & customer portfolio management, assisting partners with new customers' system launch and support, and coordinating the subscription renewal process. 

The role can be based in Almaty, Kazakhstan.

Required skills and qualifications:

  • 2+ years of experience working with customers or partners.
  • Experience in customizing corporate software.
  • Problem-solving mindset, experience in managing complicated situations, including working with objections, and negotiation skills.

Will be an advantage:

  • Experience in customizing CRM, BPM, and ERP systems.
  • Project Management skills.

Your impact:

  • Building trusted relationships with all partners and key customers.
  • High-quality partner and customer portfolio management.
  • Assistance in project evaluation, as well as in the technical brief and analytics preparation.
  • Partner support during system implementation, and organization of technical consultations.
  • Conduct regular health check meetings to discuss customer satisfaction levels and process the feedback.
  • 100% renewal of all Creatio subscriptions upon their expiration.
  • Advising customers and partners about new Creatio features and product backlog.

What to expect from us:

  • Award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • Remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our eight hubs worldwide.
  • Culture of genuine care, ownership, dedication, and high standards (learn more here).
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Creatio offers competitive pay to all team members.
  • Paid leave options for life-qualifying events, sicknesses, and more.