We are looking for an Enterprise Customer Success Manager (bilingual in Spanish and English), who will be working with the whole LATAM market. 

The role will be based in Mexico City. 


  • maintain and develop long-term relationships with strategic customers of the Enterprise segment across the whole LATAM region; 
  • act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives; 
  • control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues; 
  • engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties; 
  • grow customer's portfolio through zero churn and active cross and up-sales;
  • maintain higher than industry average NPS score. 

Desired Skills and Experience: 

  • minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in Latin America; 
  • experience working with CRM, BPM, LC/NC solutions will be a preference; 
  • native Spanish speaker, fluent in English; 
  • desire to learn and adapt fast according to a changing market environment; 
  • customer-centric expert with a track record in delivering customer success. 

What you should expect from us:   

  • the award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • culture of genuine care, ownership, dedication, and high standards (learn more here);
  • a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • caring for your health: Creatio offers several options for medical insurance together with our medical partner
  • Creatio offers all team members competitive pay;
  • paid leave options for life-qualifying events, sicknesses, etc.