We are looking for an Enterprise Customer Success Manager with Financial Services experience, who will be working with the US Market.

The role has hybrid working model located in Boston, MA.


  • Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
  • Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
  • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
  • Help customers achieve their desired outcomes, value realization, and high ROI.
  • Grow customer's portfolio through zero churn and active cross and up-sales.
  • Maintain higher than industry average NPS score.  

Desired Skills and Experience:  

  • Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
  • Experience working with CRM, BPM, LC/NC solutions will be a preference.
  • English language skills and executive level communication.
  • Desire to learn and adapt fast according to a changing market environment.
  • Customer-centric expert with a track record in delivering customer success.  

What you should expect from us:    

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
  • Culture of genuine care, ownership, dedication, and high standards (learn more here).
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Caring for your health: Creatio offers several options for medical insurance together with our medical partner.
  • Creatio offers all team members competitive pay.
  • Paid leave options for life-qualifying events, sicknesses, etc.
  • Nice and modern hub in the Boston city center to get acquainted with colleagues or to gain some quiet space for concentration.