named a in the Gartner's
Magic Quadrant for
- Low-code platform
BPMonline, SaaS CRM and business process management solutions provider, today launches BPMonline Service Desk, a new cost effective web service desk management solution that will transform IT Service Management (ITSM) automation.
BPMonline Service Desk’s advanced business process management (BPM) capabilities provide the full range of tools to configure, automate and conduct business processes analysis. It delivers right out of the box fully integrated ITIL/BPM features, such as service level and service catalogue management, incident management, service request management, knowledge management, control of service personnel’s time usage, interactive communications, in-depth reporting and analytics, to name a few. For instance, you can manage support tickets, track customer issues, manage service level agreements (SLA), ensure compliance, run service catalog and CMDB. Such capabilities as automated request management and customer self-service let the customer sit in the driver’s seat, which helps ensure a good experience, eliminates wasted time and reduces overall costs.
With its new product BPMonline delivers enterprise-class IT Service Management Software at one of the most cost effective price points available on the market.
“The launch of BPMonline Service Desk will revolutionize the ITSM market in that it harnesses the power of the most advanced technologies (ITIL, BPM, SaaS) available today all within one platform. BPMonline Service Desk is a user friendly, highly effective ITSM solution,” says Alex Zlotko, BPMonline Business Development Executive (Service Desk Unit).
In March 2012, BPMonline’s solution was named a Customer Service Rising Star by the undisputed industry authority – CRM Magazine. The award recognizes cutting-edge vendors whose products are ‘Meeting—and exceeding—customer needs.’
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner