named a in the Gartner's
Magic Quadrant for
- Low-code platform
BPMonline is excited to announce the release of a new version of BPMonline Agent Desktop. The most significant advantage of this solution is the ability to access all the information and the most vital features in a single interface. Consolidation of key data and tools under one user-friendly interface reduces data clutter and boosts agent productivity.
The system delivers a wide range of tools for contact center automation:
Along with features for agents, the application offers a full pack of features for the supervisor, including management and planning tools.
The solution is available in any of our current two configurations – BPMonline CRM Agent Desktop and BPMonline Service Desk Agent Desktop. These configurations allow instant access to information from your CRM or Service Desk in addition to contact center features.
We can offer this web application as a service or deploy in your own servers. It is also easily integrated with a telephony server that supports TAPI, such as Avaya IP Office or Cisco Call Manager.
“Users will love the experience of handling all tasks, calls and data in one interface. The system can consolidate all communication channels, therefore it will deliver a single point of contact for customers” – says Andrey Dovgan, Business Development Executive at BPMonline. – “This solution will help companies significantly improve service quality and turn their customers to brand advocates”.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner