named a in the Gartner's
Magic Quadrant for
- Low-code platform
BOSTON, MA, May 11, 2015 – Bpm’online, a premium vendor of process-driven cloud based software for marketing, sales and service automation, today announced that it has been included in the Gartner CRM Customer Engagement Center Magic Quadrant, 2015. (1)
Bpm’online believe this recognition highlights their mission to create the best-of-breed technologies for process-driven CRM empowering businesses to develop excellent customer relationships at every point in the customer journey hence delivering an outstanding omnichannel customer experience.
Gartner analysts evaluate providers on the quality and efficacy of the processes, systems, methods or procedures that enable IT provider performance to be competitive, efficient and effective, and to positively impact revenue, retention and reputation. Ultimately, providers are judged on their ability and success in capitalizing on their vision.
“We believe our inclusion in Gartner’s Magic Quadrant in 2015 demonstrates how we are continuously evolving our software to successfully meet the business needs of our global clients,” said Michael Rooney, SVP and General Manager at bpm’online in the Americas. “We feel this complies with our 100% focus on customer success. Whatever solution we develop or service we provide, we always have our clients in mind. We are very happy to be recognized among the leading companies in the industry and thank our clients and business community for their loyalty and continued support.”
Bpm’online customer engagement center provides out-of-the-box processes that guide users through the most effective actions to deliver service excellence. The multichannel CEC enables companies to efficiently manage their customer interactions regardless of channel through a unified engaging user interface. Embedded knowledge management and case management capabilities combined with powerful business process management engine ensure every request is handled efficiently and consistently.
The solution is easy to configure and customize, provides great deployment flexibility by supporting both on-premises and cloud-based deployment options. Thus, bpm’online clients rank the solution extremely high for its "cost to value".
(1) Gartner, Magic Quadrant for the CRM Customer Engagement Center, 27 April 2015
Disclaimer: Gartner does not endorse any vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner