named a in the Gartner's
Magic Quadrant for
- Low-code platform
Bpm'online, whose process-driven software for marketing, sales and service helps over 6,500 organizations win more customers, today announced that it has been included in The Forrester Wave™: Dynamic Case Management, Q1 2016 Report (1). The report lists the 14 most significant software vendors in the dynamic case management (DCM) space and helps enterprise architecture professionals select the best providers to meet their unique needs.
DCM is emerging as an important solution to enhancing the customer experience. More and more, organizations are leveraging DCM solutions to recognize gaps through intelligently handling exceptions, applying analytics for context, and offering real-time and mobile interaction.
Vendors included in the report demonstrate an innovative approach to case management. The top areas of interest for 2016 include information-led design, predictive analytics, and enterprise collaboration.
According to The Forrester Wave™: Dynamic Case Management, Q1 2016 Report, bpm’online uses agile techniques with roots in classic BPM, starts with the customer journey, and targets consistent experience. The vendor begins with a BPM perspective and then adds a full CRM and marketing services layer.
"We are honored to be named among the most significant DCM software vendors by Forrester Research,” said Katherine Kostereva, CEO and Managing Partner of bpm'online. “We believe the recognition given to bpm’online further underscores the momentum bpm’online has gained. Clients are increasingly turning to bpm’online for innovative and agile software solutions, which helps companies to quickly adjust to an ever changing business environment.”
Bpm’online creates a truly dynamic framework driven by case management capabilities with a high degree of flexibility and adaptability. It allows for getting a 360 degree case view (case status, previous cases, history, processes, etc.) with the ability to drill down into data. Bpm’online’s user-centered interface with extended user customization tools enables non-technical people to effortlessly modify patterns and customize the system’s interface. The system enables users to determine the steps needed to resolve cases quickly and efficiently validating its place in the list of top software vendors with DCM capabilities.
(1) The Forrester Wave™: Dynamic Case Management, Q1 2016. Copyright (c) 2016, Forrester Research, Inc., February 2, 2016.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner