named a in the Gartner's
Magic Quadrant for
- Low-code platform
Bpm'online, whose process-driven CRM for marketing, sales and service helps over 6,500 organizations win more customers, has announced a strategic partnership with CRITICAL Software, to provide more businesses with award-winning CRM solutions.
Established in 1998, CRITICAL Software is an international company that offers systems, software and data engineering services for safety, mission and business-critical applications. The company's headquarters are located in Coimbra, Portugal, with other Portuguese offices in Oporto and Lisbon, and subsidiaries in the United Kingdom, United States, Germany, Brazil and other countries. Solutions provided by CRITICAL Software were recognized by the 'Best Technical Innovation' awards in 2014 and 2015.
The partnership with bpm’online enables CRITICAL Software to align strategically with a prominent CRM vendor, who provides next-generation CRM technology. Bpm’online products include out-of-the-box best practice processes for marketing, sales, and service which make it easy for businesses to jump start using the system and implement top tier processes in their day-to-day operations for enhanced customer journeys. Unlike traditional CRM systems, bpm’online CRM allows for managing customer-facing processes quickly and easily equipping companies with the agility needed to constantly test different approaches and define the most efficient ways of communication with clients.
The combined mission, vision, expertise, and capabilities of bpm’online and CRITICAL Software will allow both companies to provide more organizations with an award-winning CRM solution throughout Europe.
”We are pleased to partner with bpm’online in adding real value to our CRM portfolio, especially when considering the synergies that exist between our companies’ approaches to client servicing,” said Pedro Alexandre Salgueiro, Business Development Director at CRITICAL Software.“Bpm’online’s solutions are exceptionally cost-effective and adaptive, and the user-friendly interfaces are widely-recognized as market-leading by key industry analysts. By partnering with bpm’online we can be sure that our dedication to reliability, excellence and customer service is reflected in the products we offer.”
“Partnering with CRITICAL Software is a great opportunity to expand our footprint so we can provide more businesses with top-notch CRM solutions empowered with the highest level of agility and adaptability,” stated Katherine Kostereva, CEO and Managing Partner at bpm’online. “We’re happy to welcome CRITICAL Software to the ever-growing community of bpm’online partners that are providing their clients with added value through a process-centric approach to CRM.”
About CRITICAL Software
CRITICAL Software is an international company providing systems, software and data engineering services for safety, mission and business-critical applications. The company helps to ensure its clients meet the most demanding quality standards for software safety, performance and reliability. Its data engineering products and services also provide clients with the information they need to manage their important assets, helping them to achieve better business performance. Founded in 1998, CRITICAL Software currently has offices in Portugal, UK, Germany, USA, Brazil, Mozambique and Angola.
For more information, visit: www.criticalsoftware.com
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner