named a in the Gartner's
Magic Quadrant for
- Low-code platform
Bpm'online has been included in the Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016–17 report.
Being one of the leading global technology research and advisory firms worldwide, Ovum provides exceptionally comprehensive evaluations of technology vendors. Ovum Decision Matrix: Selecting a Customer Relationship Management Solution, 2016–17 included more than 300 features for technology assessment, as well as, covered aspects such as vendor’s maturity, interoperability, scalability, innovation, market impact, and others. To be included in the report, vendors were required to offer solutions that span the whole CRM lifecycle and provide the benefits of an integrated platform which includes three main disciplines – sales force automation, marketing campaign management, and customer service and support. Ovum Decision Matrix is designed to help enterprises reduce the risk of selecting the wrong platform and improve their understanding of the potential fit of each of reviewed CRM applications.
After evaluating CRM applications from the top 10 global CRM vendors, Ovum has ranked bpm’online as a major "Market Challenger" with great market potential. Bpm’online has been recognized for its process-centric approach to CRM and a highly intuitive platform which supports processes that span sales, marketing and service. Out-of-the-box best-practice processes in bpm’online help firms deploy the system rapidly and effectively.
According to the report, bpm’online’s “processes can be adapted rapidly to meet changing needs using highly visual tools to make it easy for the business analyst or business user without the need for technical expertise. This makes it a highly adaptive platform for the modern environment. In addition to sales, marketing, and service, bpm’online incorporates its own ESN to enhance collaboration across teams and departments. It also offers good external social integration to support consumers across any digital channel of interaction.”
"We are honored to be included among the top 10 global CRM vendors in the Ovum Decision Matrix report. This recognition speaks to our ability to deliver best-of-breed solutions that enable businesses to manage the complete customer journey and maintain the highest level of the customer loyalty,“ noted Katherine Kostereva, CEO and Managing Partner at bpm’online.
Ovum is a leading global technology research and advisory firm. Through its 180 analysts worldwide it offers expert analysis and strategic insight across the IT, telecoms, and media industries. With 23 offices across six continents, Ovum offers a truly global perspective on technology and media markets and provides thousands of clients with insight including workflow tools, forecasts, surveys, market assessments, technology audits, and opinion.
For more information, visit: www.ovum.com
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner