named a in the Gartner's
Magic Quadrant for
- Low-code platform
Report states that “bpm’online resonates with process-driven service…”
Bpm’online, who provides unique synergy of BPM technologies and CRM to empower organizations to accelerate their time-to-strategy execution, is excited to announce that it has been recognized in The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q2 2017 by Forrester Research.
Recognition as a Strong Performer in this prestigious evaluation was preceded by bpm’online’s significant investment into development of its service offering powered by intelligent tools to provide exceptionally personalized customer experiences and enable smooth service operations. Today, bpm’online provides thousands of organizations from various industries with advanced tools to streamline entire end-to-end processes and repetitive operations while empowering service agents to make data-backed decisions through more intelligent insights.
As part of the Forrester Wave evaluation, the 10 most significant vendors of customer service solutions for midsize organizations were evaluated based on 34 comprehensive criteria grouped into three categories: Current offering, Strategy, and Market presence. The report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right partner for their customer service initiatives.
The report noted that “[bpm’online] aims to empower companies to support customers in their journeys while adapting to new customer behaviors, and as such, its customer service product is part of a greater CRM suite built on the same underlying platform.” In addition, the report states that “at the heart of the product is a business process management engine that enables customers to model, deploy, and optimize customer service experiences in a straightforward way. Predictive analytics-based decisioning supports next-best-action scenarios.”
“Mid-size to large organizations prefer bpm’online for its ability to deliver an intelligent user-friendly product that enables service departments to achieve extraordinary results regardless of channel. We believe that Bpm’online’s ranking by Forrester in the Customer Service Solutions Wave reaffirms the time and effort we put into providing the best of breed technologies to our customers,” said Katherine Kostereva, CEO and Managing Partner of bpm'online.
Best practice out-of-the-box processes in bpm’online guide users through the most effective actions and steps to deliver seamless and most personalized customer service experience. Bpm’online’s intelligent tools enable service agents to move beyond routine tasks to customer interactions that require deeper insight and analysis to deliver consistent customer experiences in the most relevant channels. In addition, bpm’online’s service offering provides a powerful convergence of BPM and Case Management technologies which allows organizations to effectively automate both structured and unstructured service processes that require more creative and dynamic approaches. In addition to the bpm’online service, bpm’online customers are also able to leverage bpm’online’s award winning marketing and sales solutions which are all on a single low-code platform.
The complete report is available on Forrester.com (subscription required).
Bpm'online provides unique synergy of BPM technologies and CRM for sales, marketing, service to empower organizations to accelerate time-to-strategy execution. The beauty and the core value of bpm’online products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love bpm’online’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant. Today, the company serves thousands of customers worldwide.
CEO and Managing Partner Creatio
The last 17 years have been an incredible journey for our team at bpm’online. When we started the company, it was just a handful of young graduates with big dreams, ready to work hard to achieve them.
Over the years, we have experienced lots of ups and downs of growing and running a business. However, there has always been one thing that inspired us: the powerful, unique solutions created on the bpm’online platform by our community of partners and customers, many of whom I am proud to call friends.
Our customers and partners use bpm’online platform and CRM solutions to bring business ideas to life through automation. Solutions that they create reflect unique differentiation of their companies, these solutions are their own creations. It is in the DNA of our customers and partners to generate ideas, create, and to change the status quo. And we’re thrilled to honor and support the creators in each of them!
With that, I am very excited to share the news… Our company has changed its corporate and product names to Creatio!
The new name reflects our strong belief that everyone will become a developer, able to automate ideas and create custom solutions in minutes. We call these solutions “creatios.”
We have rolled out the Creatio renaming on October 30, 2019. I hope you’ll enjoy a recording of an online launch event at creatio.com/new-watch
While our name is changing, the strategy, products, our team and commitment to empowering our users with the best low-code / no-code BPM platform and sophisticated CRM products remain the same. The new name only reinforces our vision of creating a world where any business idea can be automated in minutes.
Please visit our FAQ page for more information on the renaming process. As always, I'd appreciate your feedback and I'm happy to answer any questions.
CEO and Managing Partner