New England’s city taps into secure, no-code agentic platform to modernize operations, stay compliant, and respond to citizen needs
Creatio, a global vendor of an agentic CRM & workflow platform with No-Code and AI at its core, today announced that the City of Pittsburgh’s Commission on Human Relations has adopted its system to streamline discrimination complaint handling and meet strict public-sector standards for compliance, oversight, and data protection. The new platform empowers staff to manage and adapt workflows independently, delivering faster updates, greater transparency, and stronger governance from day one.
By adopting Creatio, City of Pittsburgh has moved beyond fragmented processes and into a new era of government-led innovation, where operational staff configure, maintain, and evolve the system themselves. With Creatio’s agentic platform, the team has full control over the case lifecycle while meeting strict public-sector requirements for governance, data protection, and accountability.
At the heart of the transformation is a powerful case management solution that enables residents to submit discrimination complaints online, receive real-time updates, and communicate directly with investigators. Internally, role-based workflows and dashboards ensure that every complaint moves efficiently from intake to resolution, with full audit trails and secure access at every step.
“If you’re in government and struggling with your current system—or don’t have one like we didn’t—give Creatio a try,” said Rachel Shepherd, Executive Director of the Pittsburgh Commission on Human Relations. “It’s simple to use, the support is wonderful, and you can do more with it than you’d expect.”
The Commission continues to expand its use of Creatio across departments and workflows, leveraging AI-native capabilities and no-code adaptability to better serve the community. With the system owned and managed by internal staff, Pittsburgh is creating a model for responsive, compliant, and citizen-centered digital services.
To learn more about the City of Pittsburgh's success with Creatio, click here.
About the City of Pittsburgh Commission on Human Relations
The Commission investigates and adjudicates complaints of unlawful discrimination in employment, housing, and public accommodations in Pittsburgh. Committed to equity, justice, and community engagement, the Commission provides essential services that protect and support all residents.
About Creatio
Creatio is a global vendor of an agentic CRM & workflow platform with No-Code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in 100 countries. Genuine care for our clients and partners is at the core of our DNA.
