The Mental Health & Recovery Services Board (MHRSB) of Lucas County Digitizes Operations and Public Oversight with Creatio’s Agentic No-Code Platform
Creatio, a global vendor of an agentic CRM and workflow platform with no-code and AI at its core, today announced that the Mental Health & Recovery Services Board of Lucas County (LCMHRSB) continues to transform its operations using Creatio’s agentic CRM. The initiative has unified the Board’s departments, automated key workflows, and established a connected, compliant environment for managing behavioral health services across Lucas County, Ohio.
The Board of Mental Health & Recovery Services, headquartered in Toledo, Ohio, oversees the planning, funding, and monitoring of mental health and addiction recovery services for Lucas County residents.
Facing growing documentation requirements and limited IT resources, LCMHRSB needed a secure, HIPAA-compliant platform that could close compliance gaps and connect its departments on a single system. After evaluating several options, the Board chose Creatio’s agentic no-code platform for its flexibility, transparency, and ease of use.
With Creatio, LCMHRSB digitized provider relations, grievance management, purchasing, and outreach. The transformation streamlined board-wide operations and is expected to cut purchase order approval time by 50%.
End-to-end digital continuity, along with a centralized system for documenting client continuity and community events, gives MHRSB a single, audit-ready source of truth. This enables real-time visibility across departments and supports more consistent oversight.\
“Creatio gives us a true 360-degree view of our provider relationships. By centralizing our operations in Creatio, we’ve created a single source of truth that strengthens collaboration, improves accountability, and ensures every decision is backed by accurate, real-time data,” said Philip Stone, Senior Manager of Technology Systems at MHRSB.
The organization is working on procurement and vendor management, achieving faster approvals and full visibility into budgets and vendor classifications.
“Creatio provides a strong digital foundation for the future. As we expand, the platform’s agentic and AI-driven capabilities will enable smarter, faster decisions that improve outcomes for the community,” said Stone.
As public agencies increasingly seek to modernize operations, the MHRSB’s success reflects a broader movement within the public sector to embrace no-code and AI-native platforms that improve transparency, agility, and citizen outcomes.
About the Mental Health & Recovery Services Board of Lucas County
The Mental Health & Recovery Services Board of Lucas County (LCMHRSB) oversees the planning, funding, and monitoring of mental health and addiction recovery services across Lucas County, Ohio. Through collaboration with provider agencies, the Board ensures accessible, high-quality behavioral health programs that promote recovery and well-being within the community.
About Creatio
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
