Call Centre Expo 2012. Which Trends Have The Biggest Impact on the Industry?

BPMonline participated in the most significant UK event for the Call Centre and Customer Management professionals. This video unveils emerging trends and new technologies that can radically improve customer experience.
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BPMonline participated in the most significant UK event for the Call Centre and Customer Management professionals. This video unveils emerging trends and new technologies that can radically improve customer experience.
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