Knowledge base is an online library that stores articles, scripts, guidelines for new employees, document templates, presentations, answers to frequently asked questions, and any other useful materials. The knowledge base takes on features of social networks — users can ‘like’ posts and share ideas and comments. This helps other users to quickly and easily find the most popular presentation or the most useful answer.
Accumulate the knowledge of your company in a unified knowledge base. By using knowledge base articles, you will be able to resolve cases in a timelier manner, ensuring high quality of service for your clients and partners.